Customer Service Supervisor

OfficeTeam Midland, TX
Ref ID: 04190-9501363005

Classification: Customer Service

Compensation: $15.00 to $16.00 per hour

Maintain good customer relations and ensuring that all calls meet Service Experts' standards ? Handle and resolve a variety of customer concerns, complaints, and questions by phone, email, and in-person (i.e. billing inquires, drivers ETA, scheduling issues, and general company product and service questions) ? Maintain customer records by updating account information accurately and efficiently ? Work with Dispatch to improve accuracy in scheduling and speed of response ? Ensuring that customers are contacted in a timely manner to schedule order deliveries ? Supervise the customer service team members ? Approve and monitor schedules for the customer service team members ? Work with the transportation department to ensure all customers needs are being met
?5+ years of customer service experience analyzing and solving customer problems ? 1+ years of experience as a supervisor ? High school diploma or GED OR 10 years of equivalent working experience ?Prior stable work experience

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

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