Security Dispatcher

Mid Michigan Health Midland, MI
Position Information

FTE: 1.000000

Exempt: No

Afternoon Shift: 40 Hrs/Wk; 80 Hrs/Pay

Weekend & Holiday Rotation: Per schedule

Pay Grade: 4

Position Summary

This position performs expeditor and clerical duties in conjunction with the activities and operation of Facility Services, which includes Maintenance, Housekeeping, Laundry, Security and Facility Management.

Responsibilities

ESSENTIAL:

(35%)* Receives telephone, verbal and written service requests and records information.

(35%)* Communicates by dispatching, verbal, and/or writing information to appropriate staff.

(5%)* Receives, records, and distributes information and/or items of Lost & Found.

(25%)* Creates and issues badges for the entire health system.

OTHER DUTIES AND RESPONSIBILITIES:

Inputs data via TMS system for maintenance database, assists by providing maintenance reports as required.

Performs telephone calls to schedule operational services.

Maintains records.

Performs other duties as required.

Monitor and page all fire codes as received on the fire monitor/computer system located in dispatch Monitor all panel and computer alarms and report to the appropriate staff.

Records all security activities on security dispatch software.

Records data for Environment of Care committee, as well as other related paperwork functions.

Other duties as assigned, such as cross training of the Switchboard Operator role, including: Answer all incoming calls expediently, executes proper disposition of calls in a professional manner, and provides all callers efficient communication means frequently.

Pages physicians, on call employees, and other personnel as requested, maintain accurate up-to-date records of the whereabouts and methods of reaching personnel, and provide service as needed on a frequent basis.

Regularly maintains files on patient information with constant awareness and protection of patient rights and confidentiality, giving family and friends an opportunity to converse with the patient.

Monitors code lights, emergency phone lines, TDD line, and City of Midland emergency warning system.

Remains prepared to page appropriate emergency code at any given moment according to proper procedure, and produces accurate warning and safety measures for patients and personnel on a regular basis.

Receives and records calls from Doctor's Exchange Line, relays messages to physicians for after office hours calls, enters patient messages in computer, and documents how physician was contacted on a regular basis.

Qualifications

EDUCATION:

Essential: * High School Diploma or GED

Education equivalent experience: * Knowledge of office practices, policies and procedures as normally acquired through 18 months to 2 years experience working in a medical center or similar setting preferred.

EXPERIENCE, TRAINING, AND SKILLS:

Knowledge and skill in reading, writing, mathematics, computer, and typing normally acquired through completion of high school or equivalent required.

Information retention skills needed to accurately take and relay messages.

Organizational skills needed to prioritize workload and record information accurately.

Interpersonal skills needed to communicate successfully with individuals and groups.

Ability to interact with people at all levels to communicate information in a clear and understandable manner.

Basic knowledge of personal computer to establish and generate record keeping systems and reports.

Basic knowledge of Maintenance, Housekeeping, and Security Services.

Mandatory tuberculosis (TB) testing must be done annually.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

Physical/Mental Requirements and Working Conditions

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MidMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.