Customer Service Representative

Partnered Staffing - Kelly Services
 Midland, MI

Company Description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description


Services is seeking candidates for a Customer

Service Representativeopportunity

with an industry leading, Fortune 500, global, chemical manufacturing

company in Midland,



is a short-term role anticipated to last until 12/2017 withthe

possibility of turning into a long-term role or full-time hire!



role interfaces directly with the customer, and is responsible for

managing a defined set of business aligned accounts. The CSR is an

essential part of the order fulfillment process and matches internal

resources with customer needs and expectations. They serve as the

focal point for our commercial organization and our customers, and

provide differentiated service offerings, which results in premier

service, competitive advantage, increased customer intimacy, growth

and loyalty.



  • Manage
    customer orders through Customer Service work processes and systems.
  • Ensure
    a thorough knowledge of the businesses’ products, businesses,
    applications, and service offerings.
  • Strengthen
    customer intimacy by developing solid relationships, understanding
    customer needs and gathering market intelligence.
  • Serve
    as the Account Team lead to improve account management, meet the
    account plan and team goals.
  • Coordinate
    activity at assigned customer accounts, proactively address issues,
    and apply creativity to develop and implement solutions.
  • Identify
    and deliver value added services to our customers.
  • Proactively
    provide differentiated services to our customers by thorough
    understanding of our service offerings.
  • Differentiate
    between customer requirements and capabilities; choose the best/cost
    effective solution.
  • Actively
    contribute to the business goals, in particular for Customer
  • Support
    commercial strategies with customers across multiple businesses.
  • Partner
    with Customer Financial Services (CFS) and Sales to build effective
    relationships with customers in order to anticipate and deliver
  • Increase
    quality of corrective action management process through active
    participation in problem solving.
  • Understand
    customer order patterns, ensure balance with forecast, and act on
    deviations, to the benefit of Supply Chain and the customer.
  • Monitor
    railcars at customer's location and proactively request release.
  • The
    successful candidate will have the following critical competencies:
  • Aptitude
    for learning new technologies and systems.
  • Strong
    potential to develop skills and competencies required for the job
    role and beyond.
  • Demonstrate
    ERP system proficiency.
  • Understands
    and follows Order Receipt and Handling work processes.
  • Thorough
    knowledge of respective work process and other integrated work
    processes, technologies, and applications (Order Receipt &
    Handling, Payment Receipt & Handling, Pricing, SAP, productivity
    and e-tools)
  • Works
    effectively as part of a team and contributes to team goals.
  • Understands
    financial reporting to interpret customer reports and business
  • Expert
    in root cause investigation to mitigate future customer problems.
  • Ability
    to work independently in a highly integrated team and communicate
    well with diverse groups of people across all levels and cultures.
  • Strong
    multi-tasking skills and ability to handle multiple priorities.
  • Ability
    to build and maintain rapport with designated customers.
  • Effective
    communication skills with others regarding customer issues and
    problem resolution.
  • Ability
    to effectively negotiate with internal partners and customers to
    achieve a positive outcome.
  • Ability
    to overcome resistance and manage conflict to reach favorable
    agreement for the company and customer.
  • Consistent
    positive attitude that adds to our effectiveness and positive


  • Minimum
    Bachelor's Degree required
  • 1-3
    years of customer service related or sales experience
  • Proficiency
    in ERP SAP systems preferred
  • Strong
    negotiation and sales skills preferred
  • Strong
    aptitude with Microsoft Excel
  • Strong
    aptitude for data management
  • Strong
    aptitude for attention to detail
  • A
    minimum requirement for this U.S. - based position is the ability to
    work legally in the United States on a permanent basis (U.S.
    citizen, U.S. Permanent Resident or qualifying Asylee / Refugee).


to the high volume of responses anticipated, only qualified

candidates will be contacted


Any type of Bachelor’s degree required

· 5+ years Customer Service experience

· Will also consider customer relationship manager, account manager, sales, etc.

· Previous or current Dow/Olin/Trinseo experience a plus

Additional Information