SBO Customer Service Rep
Main Line Health, Inc.
 Mid City East, PA

Main Line Health, with over 11,000 employees and 2000 physician practices, is suburban Philadelphia's most comprehensive health care resource, offering a full range of medical, surgical, obstetric, pediatric, psychiatric and emergency services. We are composed of five hospitals, a medical research institute, physician practices and other specialized facilities and services. Main Line Health is committed to the highest standards of patient care, education and research.

Main Line Health has achieved numerous honors and awards and has been nationally recognized by Press Ganey, Truven Analytics, The Joint Commission and other health care ratings organizations for its high quality patient care. We have received Magnet® designation by the American Nurses Credentialing Center (ANCC), the nation's highest award for recognizing excellence in nursing care. At Main Line Health, we have made it our mission to provide patients with a superior patient experience. This translates to the consistent delivery of safe, high quality clinical care in the absence of preventable harm

Why Work for Main Line Health?

We are committed to providing exceptional care with empathy and compassion for people at all stages in life. Our Diversity, Respect and Inclusion Initiative celebrates our differences and our similarities. Ultimately, we want everyone to feel respected for who they are. Main Line Health has consistently been ranked among the best places to work by Best Places to Work in PA and the Philadelphia Business Journal. We also rank among Modern Healthcare's top 100 places in the nation to work in health care. Our physicians and employees speak highly of the work environment at Main Line Health

We have a newly created position for a motivated Single Billing Office Customer Service Representative to join our fast paced corporate Single Billing Office department located in Newtown Square in the Ellis Preserve Corporate Center.

Hours: 9:30am -6:00pm, Monday -Friday

The SBO Customer Service Representative is responsible for the addressing customer-driven inquiries and the collection of patient balances in a timely and accurate manner. This position requires a strong knowledge of facility, professional, and homecare billing practices and workflows.


  • High School Diploma or equivalent required

Licensures & Certifications:

  • Certified Revenue Cycle Specialist (CRCS)/American Association of Healthcare Administrative Management (AAHAM)
  • and/or Certified Revenue Cycle Representative (CRCR)/Healthcare Financial Management Association desirable.


  • One to two years in customer service, healthcare billing experience and/or accounts receivable experience.
  • Experience with automated patient accounting systems preferred
  • Epic Resolute desirable.
  • Microsoft Office applications experience.
  • Knowledge of insurance contracts, billing regulations and medical terminology preferred.
  • Knowledge of HCPCS/CPT/ICD-10 and revenue codes preferred.
  • Good written/oral communications and problem solving skills required.
  • Strong analytical, mathematical and organizational skills required.

We offer competitive compensation and outstanding comprehensive benefits including tuition reimbursement, 403B matching savings plan, a pension plan, and a generous paid time off program. org/careers Enter Job ID 50413 in Keyword search box.

Applicants must certify that they have not used tobacco products or nicotine in any form in the 90-days prior to submitting an application to Main Line Health. This will be verified during pre-employment testing. We are an Equal Opportunity Employer. Please, no agency calls.