Records Coordinator Supervisor
 Mid City East, PA

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Brandywine Records Coordinator Responsibilities

Manage Claim Notice Process

  • Receive and review incoming complex claims and correspondence and determine, based on departmental procedures and guidelines, determine where material should be routed
  • Monitor and document results in electronic system
  • Establish and maintain business relationships that allow for efficient resolution of assignments
  • Stay abreast of company contacts and make suggestions for Chubb Claim Notice Contacts

Manage Reinsurance / Claim Audit Process

  • Assist in the planning, scheduling of claim audits and document production requests performed remotely and on-site.
  • Serve as primary resource for resolution of technical computer issues
  • Maintain electronic internal audit tracking procedures
  • Work with claim handlers, claim analysts and managers to resolve issues that arise during and after audits

Manage Team

  • Supervise team of two to three mail/file employees
  • Delegate tasks and ensure duties performed correctly within allotted time frames
  • Assist with and resolve problems or requests
  • Makes suggestions for improvements that increase efficiency and effectiveness
  • Provide input into performance evaluations

Desired Skills

  • Demonstrated critical thinking, problem solving skills and ability to enhance processes
  • Proficient technical computer skills including ability to work within Microsoft Office
  • Quick learner, demonstrated ability to multi-task
  • Excellent communication skills
  • Strong Work ethic; ability to work independently and within a team


  • Managerial experience required
  • Some College preferred
  • Records Management, Claims and/or Reinsurance experience preferred
  • Ability to lift and move boxes weighing up to forty pounds

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.