Specialist, Store Protection

Ross Stores, Inc Miami, FL

The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.


* Mitigating Theft & Fraud

* Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.

* Gather theft indicators and use internal and external intelligence to positively impact shortage trends.

* Effectively communicate with store leadership and members of the Loss Prevention team.

* Maintaining a Safe & Secure Environment

* Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.

* Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

* Minimizing Operational Shortage

* Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.

* Observe and provide feedback on proper checkout procedures for customers and associates.

* Developing Great Teams & Partnerships

* Provide excellent customer service by greeting customers and answering questions.

* Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

* Other duties as assigned to support Loss Prevention initiatives.


* Communication Skills

* Customer Service Focus

* Self-Confidence

* Conflict Management

* Self-Control


* High School diploma or equivalent education

* Demonstrated ability to work effectively both independently and within a team in a fast-paced environment

* Strong written and oral communication skills

* Demonstrated ability to build and maintain working relationships with associates at all levels of the organization

* Excellent customer service skills

* Demonstrated ability to effectively problem solve

* Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing


* Retail experience or similar training

* Loss Prevention/security work experience and/or training in a retail setting

* Possession of current and valid security guard registration card


* Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

* Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another

* Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)