State of Florida
 Miami, FL

Requisition No: 512789

Agency: Department of Health


Position Number: 64082816

Salary: $33,000.00-$35,000.00

Posting Closing Date: 12/06/2021


Must have experience conducting community outreach. Must have public speaking experience Must have a valid driver's license.

Incumbent in this position is preferred to be bilingual in English and Spanish or English and Creole.


The Health Services Representative (HSR) is a full-time position within the Office of Community Health and Planning (OCH&P) at the Florida Department of Health (FDOH) in Miami-Dade County. The incumbent serves as a member of the Community Health Action Team (CHAT), a mobile Public Health Response Outreach team in the OCH&P, and is responsible for the provision of specialized public health direct services and outreach within the FDOH, the community, at worksites and schools in Miami-Dade County. This includes professional work planning, implementing and conducting health promotion and public health education programs for clinics, schools, worksites and community groups. They report directly to the Senior Community Health Nursing Supervisor.

Promotes health and chronic disease control through prevention, education, advocacy, regulation, and service. Supports health promotion activities such as biometric screenings and education classes provided to patient/client individuals and groups. This is work related to detecting, controlling, and preventing obesity and other chronic diseases (such as high blood pressure, high cholesterol, diabetes, and cardiovascular disease), and communicable diseases such as sexually transmitted diseases as the need arises in the community. Assists in the operation of a complete mechanism for the routine testing of disease in persons at risk, including the identification of provider sites and the orientation and training of provider staff.

Participates in the operation of chronic or communicable disease control clinics. Coordinates a patient/client caseload, including interviewing patients, conducting biometric screenings or other field investigations, identifying other persons at risk, performing case analysis, and preparing relevant documents. Makes appropriate referrals to medical care for clients as indicated and complete the necessary follow-up. Maintains strict confidentiality with clients and records to ensure compliance with HIPPA rules, regulations and client privacy. Other services will include attending health fairs, health promotion events and community presentations. Responsible for assisting in setting up and dismantling all supplies and equipment at health fairs and events. Participates in worksite wellness initiatives within the FDOH, as well as other businesses and organizations, in Miami-Dade.

Plans, organizes and coordinates his/her own work assignments, collaborating with other members of CHAT and OCH&P staff (including other Senior Community Health Nurses, Health Services Representatives, Community Health Workers and Health Educators) to ensure the essential public health needs of the community are met. Assists with establishing and maintaining community contacts, scheduling, and/or packing of presentation materials, promotional items and educational materials.

Maintains appropriate records and documentation of services provided, hours worked, and official business mileage traveled. Assists with the preparation of monthly/quarterly reports to monitor strategic objectives and health outcomes for the OCH&P. Assists with maintaining the inventory of health education literature, promotional items, and biometric screening equipment. Attends trainings and in-services for personal and professional growth. Assists with the training and orientation of other CHAT members as needed. Required to work some non-traditional hours and weekends as needed for the program.

Assists the other senior team members in creating culturally sensitive health education and disease control program literature, posters, flyers and messages. Assists with the planning and implementation of new clinical and outreach programs as needed.

Supports the activities and initiatives of the Consortium for a Healthier Miami-Dade, a collaborative effort between the FDOH in Miami-Dade County and various community partners with a vision of a healthy environment, healthy lifestyles and a healthy community for all Miami-Dade County residents and visitors.

Performs other related duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge, skills and abilities, including utilization of equipment, required for the position:
  • Knowledge of methods of compiling, organizing and analyzing data.
  • Knowledge of basic human anatomy and physiology.
  • Knowledge of human growth and development.
  • Knowledge of healthy lifestyle options including good nutrition, physical activity and stress management.
  • Ability to work with clients of all ages having a variety of physical problems.
  • Ability to use critical thinking and problem solving.
  • Ability to work and collaborate with other team members.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to use tact, cultural sensitivity, and good judgment when interacting with staff members, other agencies and the public.
  • Ability to communicate effectively verbally and in writing.
  • Ability to conduct fact-finding health interviews and investigations.
  • Ability to operate biometric screening equipment, such as scales, and blood pressure machines.
  • Ability to plan, organize and coordinate work activities.
  • Ability to accurately keep records and complete reports on time as required.
  • Ability to maintain strict confidentiality.
  • Ability to identify community resources.
  • Ability to provide basic health education with individual patient/client education and formal group presentations.
  • Ability to prepare and conduct in-service training programs.
  • Ability to use computers and the internet, including software such as Outlook, Word, Excel, PowerPoint, Publisher, and Paint.

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Incumbent is required to complete time sheet, work activity reports (EARs), and mandatory trainings. Trainings may be deemed mandatory by Agency, Statute, Grant, Program, or County Administrator. May require working some non-traditional hours and weekends as needed by the program. Authorized driver for state vehicles.

Working hours: (A) Daily from 8:00 AM to 5:00 PM (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

This position may be eligible for the National Health Service Corps Loan Repayment Program

This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Department of Health Career Service employees enjoy the following benefits:

  • State of Florida Retirement package - 3% employee contribution required
  • 9 Annual paid holidays
  • Ability to earn 104 hours of paid Annual Leave (annually)
  • Ability to earn 104 Hours of paid Sick Leave (annually)
  • Health insurance for individual or family coverage
  • Life insurance
  • Additional supplemental insurances available such as dental, disability, etc.
  • Tax Deferred Medical and Child Care Reimbursement Accounts available
  • Tuition waiver available

Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!

Monthly employee premium for the standard PPO/HMO:

Single coverage is $50

Family coverage is $180

Monthly employee premium for the High Deductible Health Plan PPO/HMO:

Single coverage is $15

Family coverage is $64.30.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.