Casino Host

Norwegian Cruise Line Miami, FL
GROW YOUR CAREER WITH US

At Norwegian Cruise Line, we know our future success depends on our ability to attract and retain the very best talent. We are seeking individuals that are passionate about hospitality and being their personal best. We are a dedicated, passionate team, all driven by the spirit of determination and innovation and as you learn more about our company, we think you will agree that there is no better time than now to become a member of the Norwegian Cruise Line family. www.ncl.com

ABOUT NORWEGIAN CRUISE LINE

Norwegian Cruise Line is the innovator in cruise travel with a 50-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility to design their ideal cruise vacation. Norwegian operates a total of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "World's Leading Large Ship Cruise Line" for the fourth consecutive year by the World Travel Awards. In the summer of 2017, we will launch our 15th ship, Norwegian Joy, sailing exclusively in China; https://www.ncl.com/norwegian-joy

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Casino Host will provide administrative support to the Executive Casino Host onboard each ship. They will assist in all areas of casino services. This includes, but is not limited to, all administration & player program requirements, guest service operations, cruise preparations, verbiage/advertising & signage, casino tournaments & promotions.

* The Casino Host will perform the daily functions of the casino services, events & activities.

* Diligently recruit new members to the casino player program to secure repeat daily visitations. Ensure full comprehension of the Player's Club Program.

* Acquire a strong working knowledge of the essential marketing modules used within the Oasis software system; such as Super playmate & Omni view. This also includes Konami's Synkros system, Fidelio, CAS Miami & CAS system, Silverwhere, Tournament Director and Multimedia for Slot tournament.

* Learn all aspects of Business Intelligence reporting, Tier Ranking report, Genesis/Pit Watch.

* Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes.

* Export Oasis reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play.

* Daily preparation for all complimentary issuance; this includes player card upgrades, comp drink cards issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.

* All forms of redemptions throughout the course of a cruise including slot play promotions & end of cruise point redemption.

* Maintaining correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.

* Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

* Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

* Minimum of two years Marketing, Customer Service &/or Casino experience is preferred.

* Minimum of two years sales &/or front line guest service experience is required.

* Basic to Intermediate skills and knowledge in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required.

* Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

* Advanced level of sales aptitude in order to effectively promote our player program, promotions, & product knowledge is required.

* Intermediate knowledge and competency in all areas of revenue maximizing opportunities is required. This is to be achieved by consistently offering all features & benefit of our products.

EDUCATION

* High school diploma or foreign equivalent is required.

* Associates degree or foreign equivalent in business, marketing, or a related field is preferred.

ATTRIBUTES

* Display effective interpersonal skills to engage in a professional manner with both guests & staff alike.

* Ability to consistently deliver the level of customer service required to achieve a positive customer experience at all times.

* Ability to remain focused in adverse situations & be able to effectively deal with a wide variety of people & circumstances.

APPLY ONLINE

If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.

THE NORWEGIAN FAMILY OF BRANDS

Norwegian Cruise Line Holdings Ltd. is a diversified cruise operator of leading global cruise lines spanning market segments from contemporary to luxury under the brands Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises®.

GET SOCIAL WITH US!

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Twitter: @NCLjobs

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.