Associate Field Service Technician - Office Equipment and Technology Solutions

Ricoh Americas Corporation Metairie, LA
POSITION PROFILE

This position is designed as an entry level technician position to service and repair a variety of company products. Sets up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.

JOB DUTIES AND RESPONSIBILITIES

* Achieves expected productivity levels associated with assigned workload and level of experience.

* Manages territory, inventory and customer relationships.

* Demonstrates good technical and customer relation skills.

* Demonstrates technical expertise

* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

* Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,

* Performs troubleshooting and repairs or replaces equipment components as necessary.

* Demonstrates required digital competencies associated with assigned products and level assignment.

* Completes technical training on new equipment as assigned.

* Supports territory

* Effectively executes all required territory management and call handling procedures.

* Works closely with sales partners to maximize equipment leads and upgrade opportunities.

* Maintains and manages own parts inventory with a high degree of accuracy.

* Adheres to territory back-up plans.

* Completes all required administrative tasks in an accurate and timely manner.

* Complies with all company policies.

* Customer Service

* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

* Exhibits professional appearance and demeanor at all times.

* Maintains productive, professional relationship with all company personnel.

* Maintains a positive demeanor and is a contributing team member.

* Responsible for maintaining a "car stock" inventory.

* Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

* Typically requires:

* Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

* Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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