Member Experience Branch Team Leader
AAA Northern California, Nevada and Utah Insurance Exchange Mesa, AZ
*This position will be at the new AAA Branch opening in Gilbert* Essential Functions: Champions and exhibits guiding principles and core values of AAA Supports the recruiting, training, onboarding and scheduling of Branch Team Members Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation. Supports Individual Team Member Development plan implementation Champion of Team Engagement, and Community Impact participation Drives for results through direct sales and supervision of assigned branch to achieve assigned goals Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage Pulls and distributes sales reports for tracking and performance measurement Assumes responsibility of the branch in absence of manager Ensures compliance with AAA policies, procedures, standards and regulations Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance Knowledge/Skills/Abilities: Excellent written and verbal communication skills Demonstrated track record of successful business decision making, planning, and problem solving Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions Ability to work cross-functionally across many business units and functions Excellent planning and project management skills Strong change management skills and the ability to operate in an environment of ambiguity Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue Outstanding sales and Member service skills and the ability to transfer these skills to others Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides) Education & Experience / Licenses & Certification: High School Diploma or GED required Bachelor Degree in related field preferred Valid Driver's License P&C License Strongly Preferred 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry required Demonstrated experience exceeding individual goals while driving others to exceed goals Work Environment/Physical Requirements: Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.