Collision Center Manager - Baron BMW/MINI

Howard Pontiac-Gmc Inc Merriam, KS
Overview

Baron BMW is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified COLLISION CENTER MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance

* 401(k) plan with company match

* Paid Time-Off

* Employee Stock Purchase Plan

* Employee Vehicle Purchase Program

* Professional work environment, with job training and advancement opportunities

Responsibilities

* Hire, train, develop and motivate the collision center staff and monitor their performance.

* Forecast goals and objectives for the department and ensure they are met.

* Ensure that common courtesy is shown to all customers by every collision center employee to promote customer satisfaction.

* Maintain daily sales and production records as required by dealership management.

* Develop and monitor budgets for the collision department and keep dealership management informed of variances.

* Ensure that the collision department meets all financial goals.

* Establish and maintain strong relationships with insurance adjusters at several insurance companies.

* Establish and maintain good working relationships with customers to encourage repeat and referral business.

* Handle customer complaints tactfully, promptly, and with concern for the customer.

* Must be at or above regional CSI scores.

* Ensure proper repair techniques are being used.

* Ensure that all necessary shop equipment is in proper and safe working condition.

* Understand and comply with federal, state and local regulations that affect collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc.

* Other duties may be assigned by management.

* Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Qualifications

* Two or more year's management experience in automotive collision repair.

* Currently has established good working relationships with insurance companies in the local market area.

* ADP Dealer Services Experience a plus.

* Ability to work independently and be self-motivated.

* A desire to work in a commission, performance-based, environment.

* Great attitude with high-energy personality.

* Excellent customer service skills.

* Professional appearance and work ethic.

* Ability to work well in a process driven environment.

* Outstanding communication skills in both verbal and written.

* High school diploma or equivalent.

* Valid driver license in the state that you will work and a good driving record.

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 Automotive is an Equal Employment Opportunity employer.

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