Ecommerce Production Coordinator

Eastern Mountain Sports Meriden, CT
Sports Direct International, the largest sporting goods retailer in the UK with a portfolio of over 30 globally recognized brands has entered the US market with the purchase of Eastern Mountain Sports and Bob's Stores in 2017.

Eastern Mountain Sports and Bob's Stores are seeking the right candidate to join our ecommerce department as an Ecommerce Production Coordinator. This role is located at Home Office in Meriden, Connecticut.

Here are the key job functions:

* Oversee the execution of online promotional campaigns & events.

* Partner with creative & merchandising departments to understand the objectives, strategies and plans for each marketing initiative

* Plan/execute and work with Web Developer to deliver the campaign in the online space

* Perform QA and usability testing on all campaigns

* Create, schedule and publish content to the customer facing website

* Ensure campaign execution is optimized across all selling channels (site, call center, marketplaces, multichannel)

* Backup to pricing and promotional specialist on as needed basis. Includes executing timing & accurate pricing, creating promotional coupon campaigns, & monitoring of pricing files.

* Optimize site conversion by:

* Perform a/b testing & analysis on site campaigns

* Monitor optimize the conversion funnel from cart to checkout

* Manage site operational content (shipping information, help desk, payment information, etc)

* Ensure published content does not impede site performance and page loads

* Provide proper oversight on key areas of operations by monitoring and troubleshooting the following:

* Order flow between the site, the OMS, WMS, and ERP

* Cancellations and returns

* Visibility of all available inventory

* Product recalls and consumer bulletins

* Non- merchandise content

* Other service issues as they arise

* Support in monitoring and maintaining the quality of the web site through all content and code releases:

* Perform quality assurance and usability testing

* Document and clearly communicate results of testing

* Follow through on open issues from identification through resolution

Here is what we are looking:

Previous Work Experience: 1+ years in B2C ecommerce (such as customer service, operations, marketing or merchandising), Workflow & project management, Business reporting and analysis. Previous retail experience a plus.

Computer Skills and Software: MS Suite, Workflow/Project Management tools. Familiarity with XML, HTML, CSS, and previous Salesforce Commerce Cloud experience a plus.

The ideal candidate would possess the following traits:

* Must be detail oriented, have strong documentation skills, and be able to multitask.

* Strong ability to self teach & learn new technologies & processes quickly.

* High degree of flexibility and adaptability.

* Possess critical thinking skills, supported by a strong understanding of the online customer.

* Must be a Self-starter who possess excellent problem solving skills and has ability to work under pressure.

* Meets tight deadlines.

* Possesses a 'do what it takes' attitude.

* Strong written and verbal communication skills required as well as excellent project management skills.

* Required to work late/early hours during peak project times and holidays.

We are committed to providing a diverse benefits package designed with options to help satisfy all the health care needs of our full-time employees and their families. Some of our best benefits come with our culture. We're fun! We're fast! We're casual!

Our benefits package includes:

* Medical, dental and vision plans

* Group term life insurance – Company paid

* 401(k) savings plan

* Paid holidays

* Paid vacation days

* Paid sick time

* Flexible Spending Accounts

* Health Savings Account

* Short-Term Disability – Company paid

* Long-Term Disability – Company paid

* Employee Assistance Program

We are an equal opportunity employer. We know that the more diverse our workplace is, the more creativity and perspective we will have as a company. We offer a dynamic career opportunities and generous employee discounts.

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