PHONE TRIAGE RN, FCH - ACCESS SERVICES

Froedtert
 Menomonee Falls, WI

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is WI REMOTE. This requires onsite training. Staff will need to live 1 hour from the Froedtert Corporate Office (Menomonee Falls, WI) and be able to work onsite if there is any remote connection difficulty.

FTE: 0.600000

Shift: Shift 3

Every Monday and Tuesday, 0000-0800, A weekend 1630-0000 and A weekend holiday and/or holidays that falls on Monday and Tuesday (average of 4-5 holidays annually). Required to move to work a minimum of 1 weekend night shift (Sat & Sun) every 2-3 months to help cover weekend NOC PTOs.

Job Summary:

Responsible for triaging incoming calls to the Froedtert & Medical College of Wisconsin (F&MCW) After Hours Answering Service from patients, caregivers, or other health care providers. Triage RN assesses the patient's needs and provides appropriate clinical options through the guidance of the triage protocols which may include education regarding immediate care advice and preventative behavior. Patient calls to the After Hours Answering Service are documented using a telephone encounter in Epic, the electronic medical record.

EXPERIENCE DESCRIPTION:

A minimum of five years of clinical experience in acute or ambulatory care is required. Seven or more years of clinical experience in acute or ambulatory care is preferred.

EDUCATION DESCRIPTION:

Professional knowledge of nursing theory and practice at a level normally acquired through completion of a minimum of two years education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor's degree is preferred.

LICENSURE DESCRIPTION:

Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact).

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes nine hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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