Bank Manager - Menomonee Falls Main

Associated Bank Menomonee Falls, WI
Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

JOB SUMMARY

Direct bank sales and service activities to meet or exceed established goals including improving the financial performance of the branch. Develop new consumer and small business relationships by prospecting new households and businesses while growing existing customer relationships. Work closely with internal departments to offer a variety of products and services to customers and prospects. Recruit, hire and develop staff through ongoing coaching sessions, to ensure that all are personally committed to consistently exceeding customer expectations every time, everywhere. Plan, direct and control bank operations, ensuring that established policies, procedures and compliance requirements are consistently followed. Delegate responsibilities to staff as needed to meet branch objectives. manage branch size up to $50 Million in deposits.

In-store Bank Manager: Participate in frequent proactive sales activity throughout the supermarket with potential customers. This includes maintaining frequent contact with supermarket managers to coordinate in-aisle selling and other activities.

This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.

KEY RESULT AREAS

Sales

Other Sales Management

Training/Coaching

Other Service Excellence

Other New business development and household acquisition

Operational/Procedural Activities

Regulation and Compliance

Leadership

Other Branch Financial Performance

Community Involvement

JOB ACCOUNTABILITIES

* Prospects new relationships while retaining and deepening existing relationships. Initiate new business opportunities for the bank through the development of new prospects, centers of influence and excellent service of existing client relationships. Identify referral opportunities and make referrals to key partners. Lead by example and coach branch colleagues.

* In conjunction with your Manager, establish sales, service, operations and financial goals that are clear and measurable. Establish action plans to meet or exceed goals.

* Visible leader of the branch responsible for daily operation and supervision of colleagues to ensure key objectives are met. Ensures the branch is appropriately staffed and scheduled every day to meet customer service expectations as well as sales and operational objectives.

* Provides timely coaching on performance issues, regulatory and compliance issues and ensures complete adherence to all company policies and procedures. Prepares and administers performance documentation and makes recommendations on employment decisions and compensations

* Recruits, hires, trains and develops branch colleagues. Fosters a team environment by selecting and hiring quality team members who are collaborative, results driven and possess strong sales and service aptitude. Manages new hire onboarding process and ensures all colleagues are highly engaged and are being developed.

* Actively participates in community organizations and activities in a manner which reflects favorably on Associated Bank. Encourages colleagues to participate in community activities to enhance company diversity and inclusion.

* Upholds the bank's philosophy and all policies by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization. Complies with lending authority and consistently adheres to credit policies and procedures. Responsible for the understanding, knowledge and management of all required training and compliance issues (i.e. CIP, BSA).

* In-store Bank Manager - Actively participates in "promoting the bank" in aisles. Promotes, sells and answers questions on products and services to customers shopping in the supermarket. Coaches staff in the aisles to promote the supermarket banking philosophy and to help staff assimilate to aisle "selling".