The Transplant Clinic Assistant is responsible for performing a multi-skilled role which combines both out-patient administrative and transplant clinical care services in the following areas: patient check-in and check-out, patient scheduling, securing treatment pre-certification authorization from insurance providers, arranging patient prescription refill authorizations, responding to patient phone calls and providing patient care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
High School diploma or equivalent
Work Experience as EMT, CMA, or Phlebotomist
Completion of technical training program in Emergency Medical Technician, Medical Assisting or Phlebotomy
Minimum of two to four years equivalent work experience
- Knowledge of insurance authorization procedures.
- Ability to use clinic applications for scheduling and registration.
- Ability to read and follow written instructions, policies and procedures as would be acquired through completion of high school.
- Knowledge of basic computer functions and operations. Previous keyboard experience or computer education preferred.
- Knowledge of basic medical terminology as would be acquired through specialized vocational training or six months experience in a patient care clerical job preferred.
- Ability to communicate verbally and in writing with others.
- Knowledge of telephone etiquette.
- Ability to perform basic arithmetic calculations (i.e., add, subtract, multiply, and divide) as might be acquired through completion of high school.
Key Job Responsibilities
- Performs clerical and data entry activities related to patient care.
- Assists with patient check-in and check-out.
- Serves as the department receptionist.
- Assists and/or provides patients with personal care, activities of daily living and other basic needs under the direct supervision of the Registered Nurse.
- Performs other job functions.
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: heavy work - exerting up to 200 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).
- Occasional non-invasive patient contact.
- Exposure to body fluids and to hazardous or poisonous materials.
- Ability to respond to emergency or critical situations.