Loan Operations Processor / Prep Scan and Index Processor

First Horizon National Corp. Memphis, TN
The Loan Operations Prep Scan and Index Processor is responsible for mail and imaging responsibilities. The processor will process incoming and outgoing documents to make designated loan information available to users digitally by identifying, preparing, scanning, indexing, and delivering incoming mail and other documents. This role will support the Prep/Scan/Index area. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Loan Operations.

Essential Duties and Responsibilities:

30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.

30% Service Quality: Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)

20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met

20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate

Areas of responsibility include:

* Responsible for ensuring proper receipt of daily documents

* Responsible for routing mail to appropriate team or person in Loan Operations

* Responsible for timely and accurate delivery of mail

* Responsible for the accurate placement of documents in ARX and vault daily

* Maintain compliance with policy and procedures

* Work with others to ensure that the entire team's work is within SLA

* Assist with onboarding new employees

* Responsible for all other duties as assigned


Monday - Friday; 8 AM - 5 PM RequirementsEducation and/or Work Experience Requirements:

High school diploma with 0-2 years of experience in lending or related field required. Bachelor's degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.

Knowledge - General banking products or lending knowledge

Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), 10-key adding machine, and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed


* Ability to follow procedures and to handle multiple tasks

* Ability to respond quickly to problem situations

* Ability to work efficiently and independently

* Ability to work in a fast paced environment with high volume of work and minimal errors

* Ability to work under pressure and remain calm & pleasant

* Ability to work well with others in a team setting but also be accountable for individual tasks

* Ability to adapt to frequent change

* Ability to prioritize and reprioritize

Physical Requirements:

* Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

* Must be able to lift and carry up to 30 lbs


* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.

* Please view Equal Employment Opportunity Posters provided by OFCCP her