Configuration Technician

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* * * Configuration Technician: Contract to Hire Opportunity * * *

Primary daily responsibilities:

  • Image / prep computers for new hires
  • Troubleshoot Outlook issues
  • Troubleshoot VPN issues
  • Retrieve old hardware
  • Troubleshoot desktop / laptop hardware
  • Troubleshoot Office 2010 products and Win 7

Overview of tasks:

  • Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast on new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations

* * * Local Candidates Only * * * Non-Local candidates will be rejected without consideration. Relocation assistance is not on offer.

Qualifications:

  • Requires 3 -5 years’ experience
  • Mac support skills desired
  • Good customer service skills
  • Good troubleshooting skills


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.