Child Life Specialist - Emergency Department, Holmes Regional Medical Center, Full-Time
Health First
 Melbourne, FL

POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by serving as the day-to-day expert in atraumatic care for the pediatric patient. The Child Life Specialist is a professional in pediatric healthcare who works with children and families to help minimize stress/anxiety and maximize positive coping throughout the hospital stay. The Child Life Specialist focuses on the psychosocial development of children, provides emotional support and developmentally appropriate information to increase their understanding and coping with medical procedures, diagnosis, pain management, and bereavement. The Child Life Specialist will coordinate the efforts between providers, nursing staff, and parent/guardian to deliver superior atraumatic care. The Specialist also addresses the needs of siblings or other children affected by a child's illness/diagnosis. Utilizes play and self-expressive activities as primary resources to minimize the stress and anxiety patients and families can encounter in a hospital environment. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

PRIMARY ACCOUNTABILITIES:

Engagement:

Develops and maintains effective working relationships with child life peers and members of the healthcare team while supporting department changes as a result of performance initiatives

Supports the day-to-day patient care/operations within the Pediatric Program and assists in program improvements founded in evidence-based practice

Develops appropriate educational tools in collaboration with Education Specialists at Center for Learning

Supports education and skills of interdisciplinary team to advocate/enhance atraumatic care and comfort techniques throughout pediatric program and serves as a resource to the care team

Achieves results in relation to top decile performance for Emergency Department Pediatric care team

Assists with coordination, involvement, and support for hospital-related community and special events

Quality/No Harm:

Provides developmentally appropriate information for patients and their families related to medical procedures, diagnosis, parent education, bereavement, etc.

Provides emotional support and utilizes stress reduction techniques to facilitate positive coping during procedures and throughout the healthcare experience

Reviews outcomes and identifies process improvement opportunities

Utilizes play as a primary resource with patients/siblings to enhance coping and promote opportunities for mastery/control and socialization

Provides accurate and timely documentation

Stewardship:

Utilizes LEAN principles to create an efficient, goal oriented, outcome driven program

Maintains an organized and clean work space including playroom and storage

Provides training and supervision for staff/volunteers and fosters positive working relationships

Engages in ongoing program development activities

Actively supports and identifies ideas for cost management strategies

Customer Experience:

Aides in continuity of care by performing patient/sibling follow-up on case-by-case scenarios

Assesses patient/siblings developmental levels, coping skills, and diversional needs while establishing therapeutic relationships

Collaborates with physician and pediatric care team for promotion of atraumatic care as a standard

Provides pediatric care team with approved and developmentally appropriate education materials for both patient and guardian to promote understanding of treatment plan, discharge plan, inpatient plan, and procedures

Meets customer satisfaction outcomes based on Press Ganey criteria and benchmarks

REV 4/2019

QUALIFICATIONS REQUIRED:

Bachelor's degree in Child Life, Education, Recreation Therapy, Child Development, Psychology or related field is required

Completion of a Child Life Internship under a Certified Child Life Specialist (CCLS) is required

Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain certification(s) as required by specific unit

Certified Child Life Specialist (CCLS) by the Association of Child Life Professionals is preferred

At least 4 years of pediatric experience preferred

Excellent communication and public speaking skills with demonstrated experience in patient, sibling/caregiver, and staff education

Strong detail-orientation and follow-up capacity

Excellent organizational skills

Demonstrated success in relationship building

Customer service focused

PHYSICAL DEMANDS:

Ability to sit/stand for long periods of time

Ability to work flexible and/or long hours as required

Must be able to bend and reach at all times

Must be able to quickly adapt to change

Must be able to carry a minimum of 20 lbs.

Must have visual acuity/ near depth perception, visual acuity / far depth perception at all times

Must be able to hear and speak clearly in a professional manner

MENTAL DEMANDS:

Ability to coordinate multiple tasks on an ongoing basis and prioritize responsibilities

Ability to adapt to changing organizational requirements

Ability to relate to and work with the pediatric patient/parent/guardian with compassion and professionalism

Ability to calmly cope with others' fear, anger and hostility

Demonstrates high degree of patience and flexibility

Ability to cope with high levels of stress and make decisions in high pressure situations

Ability to self-start and work alone on a frequent basis