ServiceNow ITOM Engineer/DevOps Technologist, Mid

Booz Allen Hamilton Inc. McLean, VA
Job Description Job Number: R0027173

ServiceNow ITOM Engineer/DevOps Technologist, Mid

Key Role:

Serve as a part of the IT operations management team in a fast-paced, Web application environment supporting the intelligence community. Work with the client and team to comprehend client-driven requirements and provide recommendations based on system capabilities, industry best practices, and customer's preferred outcome. Work in a dynamic, large team environment supporting a large-scale government program, using next-generation tools, standards, and processes, including AWS, DevOps, Automation, ServiceNow, Splunk, Git, and Agile.

Basic Qualifications:

* Experience with ServiceNow and the IT Operations Management (ITOM) services

* Experience with AWS

* Experience with Windows, Active Directory, LDAP, Single-Sign-on, Authentication, virtualization, including VMware, and containerization, including Docker, Kubernetes, or Open Shift

* Experience with the Agile methodology and software development

* Experience with scripting languages, including PowerShell or Bash

* Knowledge of best practices and IT operations in always-up, always-available services

* Active TS/SCI clearance

* BA or BS degree required

* DoD 8570.01 IAT II Compliant Certification, including Security+, CASP, CISSP, or CISM required

Additional Qualifications:

* Experience with VMware vSphere

* Experience with the management and operational use of systems monitoring tools, including SolarWinds, Splunk, Microsoft SCCM/SCOM, Nagios, HP NNMi, and ServiceNow

* Experience in working with PowerShell, Power CLI, and Windows batch scripting

* Experience with working in a development environment and using git, Atlassian, or similar technologies

* Experience with implementing scripted Web services in ServiceNow, jQuery or Prototype libraries, Java, and CMDB or asset integrations in ServiceNow

* Experience with Cloud service providers (CSPs), including AWS and Azure

* Knowledge of ServiceNow

* Possession of excellent oral and written communication skills

* ServiceNow Certified Implementation Specialist Certification

* ServiceNow Certified System Administrator Certification

* ITIL v3 Foundations Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

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