HB Concierge Receptionist

Centegra Health System Mc Henry, IL
Job Summary:

Customer service champion who serves with genuine respect, compassionate caring and a joyful spirit every day. Candidate must be proficient with computer and phone. Have the ability to multi task, remain in control. Develop proficient knowledge about CHBFC programs and Centegra Health System programs. Responsibilities including but not limited to answering phones, problem solving member issues, handling a cash drawer, program registrations, class passes, and scheduling of services.

Job Qualifications:

Required -

1. Excellent customer service and telephone skills

2. Three years of customer service experience in a hospitality business.

3. High School diploma or equivalent.

4. Proficient computer skills including ability to type 30 wpm

5. Proficient verbal and written communication

6. Interpersonal skills necessary in order to effectively communicate with all customers (members, community, associates). Able to handle/ diffuse/ resolve difficult situations, including customer complaints.

7. Analytical skills necessary in order to process transactions accurately

8. Self-motivated and strong organizational skills; ability to handle multiple tasks simultaneously; ability to prioritize.

9. CPR Certification

Preferred -

1. College degree in business or related field.

2. Extensive customer service experience of more than three years.

3. Workshops/seminars in customer service.

Essential Job Duties:

1. Maintain a professional and courteous manner and provide communication in a manner consistent with customer satisfaction and service excellence strategies.

2. Extensive knowledge of all programs and services offered by Health Bridge and Centegra Health System as well as the policies and procedures related to them. Must be able to stay current with daily changes or additions.

3. Provides services needed as described in the department's policies and procedures working cohesively with other departments.

4. Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-services. Actively participates in organizational learning opportunities as appropriate.

5. Demonstrates efficiency in answering the phone, identifying Centegra Health Bridge department and his/her name, managing incoming calls professionally.

6. Ability to balance a cash drawer, understanding basic accounting principles.

7. Ability to coordinate and prioritize during high volume times, performing multitasks efficiently.

8. Accurate processing of programs & services including but not limited to: Fee based program registration/information, Purchases of Personal Training, Swim lessons, Pilates, & merchandise, Set-up of Installment Plans, Spa appointments/payments, printing vouchers for Personal Training or Private Swim lessons, Refund Requests, Contracts/payments for Outdoor Pool passes, and accurate completion of all related paperwork.

9. Primary handling of Membership functions such as Payment Status Changes, Member Holds, Medical Holds, Account Payments, and accurate completion of all applicable paperwork.

10. Proficient knowledge of necessary computer software including but not limited to CSI Spectrum NG, Mind Body and Microsoft Office applications.

11. This position integrates the CHS values of genuine respect, passionate caring and a joyful spirit into each of the responsibilities of this job and daily communication with all customers and co-workers.

12. Individuals must attend all required staff meetings.

Dress Code:

Business dress attire is expected. See Uniform Matrix for breakdown.

Marginal Job Duties:

1. Miscellaneous administrative duties.

2. Perform light housekeeping of the concierge areas.

Physical Job Demands:

1. 20/20 vision, or corrected vision to 20/20.

2. Ability to hear sounds form 10' away and a human voice over the telephone.

3. Manage stressful situations

4. Sit, concentrate and pay attention to detail for a period of up to four hours.

5. Maintain confidentiality.

6. Ability to lift or support weight up to 20 pounds