Title: Registration Specialist

Location: Lindner Center of HOPE

Department: Revenue Cycle-Registration

Shift: Days

Hours: 40 hours/week

Major Duties and Responsibilities:

Front Desk Welcome Center

• Greets new outpatients upon arrival, reviews information for accuracy and updates the patient account to active status, completes check-in within the scheduling system to complete the admission.
• Complete registration and obtains and/or verify all demographic and insurance information making updates or corrections in the patient account system as appropriate. .
• Collects co-pay, deductible or other out-of-pocket liability and receipts the patient.
• Reviews any outstanding balances with patients at check in and provides a patient statement upon request.
• Attempts to collect on past due balances or refer the patient to the billing department or financial counselor to make arrangements to settle bill.
• Counts and balances cash drawers/boxes daily.
• Clearly documents all activity on the patients account in the patient accounting system.
• Monitors visitor access and issues passes as appropriate.

Position Qualifications:

• High school diploma required; Associates degree preferred.
• Minimum of 2 years experience in hospital patient accounting, registration, insurance verification and/or scheduling. Experience working in mental health setting preferred.
• Working knowledge of third party payer benefits preferred.
• Medical Terminology coursework or knowledge required.
• Excellent communication and customer service skills and a high degree of confidentiality.
• Ability to prioritize and multi-task in a fast paced, frequently changing environment with minimal supervision.