Billing Quality Analyst – Billing Assurance


Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.


Actively and consistently supports all efforts to simplify and enhance the customer experience

Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs

Documents all problems and assists in their resolution

Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed


Skills/Abilities and Knowledge

Strong communicator (written and verbal): ability to read, write, speak and understand English

Ability to focus on deadlines and deliverables

Self-starter, self-motivated, driven individual

Exposure to test automation tools

Ability to analyze and assist in resolving defects

Ability to work well with shifting priorities

Ability to work with cross-functional team of internal and external resources located onshore and offshore

Analytical and problem solving skills

Keen attention to detail

Proficient in Microsoft Office applications (Word, Excel, Outlook)

Display professional, positive, and approachable attitude/demeanor and discretion

Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude

Strong organizational skills

Good understanding of quality assurance process, tools and methodologies

Experience using HP Test Suite or other testing tools

Understanding of database schemas and querying tools

Strong understanding of software development life cycle (SDLC)


BA/BS in Information Technology, Computer Science, or related field or equivalent combination of education and work experience

Related Work Experience Number of Years

System development, business/systems analysis, testing, and/or business experience 3-5

Experience testing cable or telecommunications billing applications 1-3


Skills/Abilities and Knowledge

Testing Certification ISTQB Foundation Level


Office environment

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: 13526 Business Unit: Customer Operations