Billing Assurance Analyst I


This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a limited scope under detailed guidance.


Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:

Reduce and/or eliminate billing errors;

Perform corrective action as required;

Maintain and administer the commercial contracts database.

Produce and review reconciliation exception reports and related reports. Reviews logic and recommend any enhancements.

Research and validate customer exceptions using related systems or available resources.

Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary.

Address resolution of customer exceptions

Review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested.

Monitor contracts with special billing arrangements or terms of the contract (such as seasonality) and ensure accurate billing.

Conduct root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements.

Recommend billing system/order entry enhancements to reduce errors.

Support monthly electronic invoice submission process for federal government accounts.

Perform other duties as requested by supervisor.


Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to analyze and interpret data

Ability to understand process flows

Ability to interpret service contracts as pertained to customer billing

Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint

Familiarity with the customer credit process

Excellent verbal and written communication skills

Ability to interact proficiency with peers, clients and other professionals

Ability to communicate issues and proposed solutions at an executive level

Ability to exercise accurate business judgment

Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers

Strong organizational skills

Ability to prioritize assignments according to timelines and importance of task

Ability to maintain poise and professional demeanor in stressful situations

Knowledge of CSG and ICOMS billing systems


Bachelor's degree in Business or equivalent industry experience

Related Work Experience Number of Years

Contract review experience 0-2

Communications industry experience preferred 0-2+

Business Analysis experience 0-2+

CSG and/or ICOMS experience 0-2+


Office environment

Limited travel required

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: