Credit Services Associate
Spectrum
 Martel, OH

Job Description

JOB SUMMARY

Entry level support role for both internal and external customers with Credit Services related matters utilizing various communication media. Complete assigned work tasks associated with daily processes involving collections, payment exceptions and refunds.

MAJOR DUTIES AND RESPONSIBILITIES

Respond to on line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.

Respond to customer requests received through various media including email, letters and telephone.

Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.

Actively participate in training and coaching activities in order to improve service.

Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.

Report to leadership process issues and other problems that negatively impact your ability to perform optimally.

Identify and present to your leader any opportunities discovered that may offer individual or department improvement.

Perform other duties as requested by supervisor

PREFERRED QUALIFICATIONS

Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Effectively present information and respond to questions from leaders, clients, customers, and the general public.

Ability to solve practical problems and deal with a variety of variables.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Experience with electronic order entry systems.

Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.

Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.

Ability to make sound business decisions and multi-task in a fast paced environment.

Knowledge of Microsoft Office

Operational knowledge of Sales & Customer Service departments

Education

High school diploma or general education degree (GED)

Related Work Experience Number of Years

General experience in collections, customer service or retail work environment. 1+

Experience processing and resolving both routine and complex customer

support requests.1+

WORKING CONDITIONS

Office environment

WORKING HOURS

Monday-Friday

9:00am-6:00pm

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Area of Interest

Credit Services, Customer Operations, Customer Service

Business Unit

Customer Operations

Work City

Ohio - Columbus

Work State

Ohio

Location

1600 Dublin Rd

Zip Code

43215

Job Code

CCO165 Credit Services Associate

Cost Center

2513014600-Spectrum Mid-America LLC-Columbus Dublin Rd-Payments

Controlling Establishment ID

00731 - Columbus Dublin Rd

FCC Unit

13538