Stock Associate

West Marine, Inc. Marina Del Rey, CA

General Statement of Job

Under general supervision, performs physical labor to place retail stock and supplies in their proper place to create a great "customer experience" environment. Duties include: unloading truck, checking merchandise to purchase order/invoice, stocking merchandise, putting merchandise away from customer use. They will perform other duties as assigned. This position reports to the Store/General Manager.

Specific Duties and Responsibilities

Essential Job Functions

* Unload store merchandise from truck.

* Check in merchandise from truck or other means per West Marine policy.

* Ensure that merchandise shipments have been received and displayed within twenty-four hours of receival.

* Label or apply merchandise sales tags if necessary to merchandise.

* Restock shelves that require re-stocking.

* Ensure that "put-away" merchandise is taken care of properly.

* Ensure the Store is neat, clean and organized throughout each business day.

* Work with fellow associates to maintain that Asset Protection standards are met all the time.

* Work with associates to achieve Store's sales plan.

* Actively participates in all programs and procedures that drive sales.

* Treat associates and customers better than they expect.

* Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.

* Acknowledge by signature that weekly "Store Bulletin" has been read. (Store information flyer.)

Additional Job Functions

* Participate in Store daily opening and closing duties.

* Answer the telephone within three rings.

* Have the ability to wear and communicate through a headset.

* Strive to create a great customer service environment.

* Work with associates to achieve a high "Matinee Review" score through excellent customer service, product knowledge and follow through.

* Performs related duties as required.

Minimum Training and Experience

Communication skills and knowledge of Math and English required. Must be able work a standard workday as set by West Marine. Must be able to lift up to 40 pounds to shoulder height unassisted. Computer skills preferred. Must have a flexible schedule and be able to work evenings, weekends and holidays.

Expectations of Employment

Associate Relations Communication

Job Knowledge Decision Making Initiative

Planning/Organization Action Orientation

Dependability Teamwork

Ethics Safety

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.