HDE ordering Coordinator

Home Depot Marietta, GA
POSITION PURPOSE

The HDE Ordering Coordinator is responsible for utilizing The Home Depot Services systems and processes to coordinate all the functions related to the ordering of jobs as well as acting as a liaison between the sales team, install team, and vendors. Responsible for initial input of orders from the field, ordering of materials, and checking orders for accuracy. Responsible for ensuring the customer experience by resolving issues that can effect job completion. Will act as a contact to field personnel, vendors, customers, and others as necessary.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

20% - Input orders from field to Home Depot Services systems accurately to ensure that correct materials are ordered and release jobs to production (RTP).

20% - Order materials from vendors based on measurements provided by the field install team.

15% - Verify order accuracy using LMS to review submitted paperwork from sales consultant by reviewing measures and dimensions of materials that need to be ordered and partnering with branch for clarification when errors appear.

15% - Follow up with vendors on ordered product and meet deadlines for contacting vendors based on a specific location's availability.

15% - Provide ETA's on ordered product to ensure accuracy in being able to schedule jobs based around availability of materials.

15% - Act as liaison for field partners via email and phone to help resolve issues.

NATURE AND SCOPE

This position reports to Operations Manager.

This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

* Knowledge of Home Depot Systems and processes helpful (knowledge of L.M.S. - preferred, but not required).

* Ordering and data entry background.

* Excellent verbal and written communication skills.

* Ability to multi-task, be detail oriented, and able to build relationships through teamwork and a solution driven attitude.

* Must be customer service oriented.

* Bilingual preferred, but not required.

* Knowledge of products related to windows, roofing, siding, gutters or insulation preferred, but not required.

Knowledge, Skills, Abilities and Competencies:

* Ability to communicate clearly and concisely (both written and verbal).

* Proven ability to manage multiple projects simultaneously and accurately.

* Strong time management skills.

* Excellent typing skills.

* Experience using a computer including Microsoft Office programs (Excel, Word and Outlook)