Regulatory Supervisor/consultant

State of Florida Margate, FL
Requisition No: 37308

Agency: Business and Professional Regulations

Working Title: REGULATORY SUPERVISOR/CONSULTANT - SES - 79001148-DBPR/ABT Open Competitive

Position Number: 79001148

Salary: $1,257.57 Biweekly

Posting Closing Date: 06/20/2018

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO

Regulatory Supervisor/Consultant – SES

Position Number: 79001148

Hiring Salary: $1,257.57 Biweekly

Open Competitive Announcement

* Successful completion of background screening is required for this position.*

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including: receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. Florida has approximately 77,000 active alcoholic beverage and tobacco licenses, permits, and brand registrations. More than 1.6 billion in state revenue is generated annually through activities regulated by the division. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 330 personnel fulfilling the regulatory obligations of the division throughout the state.

* This position will be hired at the minimum ($1,257.57 bi-weekly) of the salary range*

Minimum Requirements:

Must have a minimum of two years of experience working in a supervisory position or capacity.

Must have a minimum of two years of computer experience. This experience must include proficient use of Microsoft Word and Excel and may include usage of databases or other forms of on-line software in the areas of creating computerized reports and researching records.

Must have a minimum of two years of experience in managing accounts receivable, collections, or cash handling.

Must have a minimum of one year of experience working in a state or federal regulated licensing program.

Must have one year of experience in the areas of performing analyses, creating computerized reports, auditing records, training staff.

Must have one year of experience reviewing and writing policies and procedures, as well as user manuals and reports.

* Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills, and abilities must also be clearly disclosed on the State of Florida Employment Application. Any omission, falsification, or misrepresentation in qualifying question responses will be cause for elimination from the selection process.*

Duties & Responsibilities:

This is a Selected Exempt Service (SES) position assigned to the Bureau of Licensing, Margate Office. The Regulatory Supervisor / Consultant – SES position oversees the functions of the Margate based licensing team and the position is assigned a variety of regulation activities for the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This supervisory position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. It is a highly responsible position and works in conjunction with the Northern Regional Licensing Manager, the Assistant Chief of Licensing and the Chief of Licensing within the bureau. The duties of this position include (but are not limited to):

Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure. Notifies applicants of any omissions or deficiencies in the application.

Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes. The ability to understand, interpret, and apply policy, rule, and law is critical for accurate and timely completion of application processing.

Independently evaluating qualifications and requirements to determine eligibility for licensure.

Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.

Updating all necessary systems, logs, and other applicable data systems consistently and accurately.

Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.

Preparing reports and other documentation to provide information to the division, department, licensees, and the public.

Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.

Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures.

Performs all required tasks related to the supervision of employees, including approval of attendance and leave, evaluating employee performance (preparing performance plans, performance evaluations, and position descriptions, etc.), recruitment and selection, employee development, and other supervisory related duties. Plans work flow and objectives, and will establish deadlines for work performance of staff. Provides appropriate motivation to employees and meets with staff regularly.

Supervision of the work group is performed to ensure that application processing is conducted according to the bureau and division established policies and procedures, and within the allotted timeframes for each step in the process, for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.

Performs review audits of applications for licensure processed by staff, to ensure accuracy and completion of information, consistency with the established agency licensing procedures, receipt of fee payments, recording of information into the licensing databases, and process completion by each employee.

Augments the licensing staff functions by processing applications received in the office, both by performing specific actions within the processing procedures and by processing the applications through to final status of approval or disapproval.

Coordinates with regional managers and other licensing district office supervisors to ensure consistency, efficiency, and effectiveness of statewide licensing operations. Coordinates with the Bureaus of Auditing and Enforcement district office managers to ensure cohesiveness among the division's bureau functions.

Provides accurate information and direction to internal and external customers regarding licensure functions.

* This position is a non-sworn career service position located within the Bureau of Licensing.*

Knowledge, Skills & Abilities:

Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking to others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience;

Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures regarding licensure and regulation of alcoholic beverage, cigarette, and tobacco businesses;

Ability to determine work priorities and ensure proper completion of work assignments;

Ability to compile, organize, and analyze data;

Ability to train others;

Ability to provide consultative assistance to others;

Ability to compile, organize, and analyze data, and to prepare comprehensive reports relating to licensing activities;

Ability to establish and maintain effective working relationships with others;

Knowledge of policies and practices involved in personnel/human resource functions;

Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions;

Knowledge of the techniques for handling complaints and dealing with the public;

Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions;

Experience in dealing with the public, reviewing legal and/or financial documents, and interpreting statutes and rules is desired;

Applicants able to write and speak fluently in English and Spanish will be given additional consideration as determined by need of the office.

* The hours of work for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour lunch break. Due to the requirement for interaction with the public during state business hours, this position is not authorized for telecommuting or a flexible work schedule.*

Desired Qualities / Aptitudes

To effectively perform the duties of a Regulatory Specialist Consultant, individuals must be able to demonstrate competencies essential to successful performance in the position, which include:

Must be proficient with problem-solving, including the ability to identify issues and resolve problems in a timely manner.

Must possess strong interpersonal skills.

Must be able to communicate clearly in writing and orally.

Must be able to effectively read and interpret information, accurately present numerical data, and skillfully gather and analyze information.

Must be able to prioritize and plan work activities.

Must be organized, accurate, thorough, and able to independently monitor work for quality.

* Applicants must complete all fields in the Candidate Profile. Work history, hours worked and formal education are required to be considered in qualifying for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.*

Important Notices - Please be advised:

Experience, education, and training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 30 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

Special Notes of Interest

Preference will be given to applicants with experience reviewing legal or financial documents.

Preference will be given to applicants with experience working with records using an automated data management system.

If notified of selection for this position and are currently licensed through any division of the Florida Department of Business & Professional Regulation, the license may be required to be placed in an inactive status to accept the position.

This position requires a security background check and participation in direct deposit. The applicant’s Social Security Number (SSN) and date of birth are required to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online in People First. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

Contact Information: Pam Pace (850)717-1116 pam.pace@myfloridalicense.com

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Fort Lauderdale

Nearest Secondary Market: Miami

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