Customer Service Representatives - Wausau

State of Wisconsin Marathon, FL
The Service Desk Customer Service positions operate within the DNR's Bureau of Customer and Outreach Services, as the Department's primary points of contact for the majority of service requests and information inquiries made by members of the public, agency partners, and staff. This is accomplished through face-to-face interactions at the service desk, as well as responding to customer phone, email, and/or online interactions through DNR's statewide Call Center. The services you'll provide involve the licensing of customers who wish to hunt, fish, etc. and/or the registration and titling of recreational vehicles. You'll provide information and assistance to the public regarding requirements and procedures for recreational licensing, vehicle registration, and any number of natural resources-related issues. This includes tasks such as determining the proper forms for customers to complete and assisting them in doing so, issuing registrations and titles, determining the correct fee schedule, collecting payment and documenting the transactions.

This position requires work that involves interpreting and applying regulations, state statutes, administrative rules, and departmental policies and procedures. Your main focus will be anticipating the customers' needs, surpassing their expectations, and delivering an outstanding customer experience.

Special Notes: Employment will require the selected candidate to pass a background check. DNR does not sponsor work visas, thus, in compliance with federal law, all persons hired will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Qualifications: Applicants must describe the following required qualifications to be at least minimally qualified for the Customer Service Representative position:

1. Experience responding to customer questions or complaints by phone

2. Experience with web-based business systems (e.g., reservation software, licensing software, CRMs, etc.)

3. Cash handling experience

In addition, preferred qualifications include:

1. Interpreting and communicating in lay-man's terms laws, regulations, policies, procedures, or other complex documents or information

2. Experience in hospitality, retail, government, or financial institutions