Vehicle Check-In Clerk I

Cox Enterprises Manheim, PA
Job Scope

Evening Shift: 1:30pm-10pm

Perform initial administrative processing of vehicles being entered to the auction sale.

Key Responsibilities

* Perform computer system data entry or voice relay data via headset of identification information on incoming vehicles via portable terminal

* Ensure that all proper identification stickers and labels are affixed to vehicle at entry point and take digital image of vehicle

* Direct vehicle transporters to appropriate car drop zone

* Report any transport damage to vehicle

* Follow all job related safety and health procedures

* Perform other work related duties as directed by supervisor

Change & Innovation

* Frequently considers what is the best way to do things and looks for ways to streamline and/or improve work processes

* Draws from a variety of sources and experiences to identify alternative solutions

* Adapts in the face of ambiguity or uncertainty

* Embraces changes affecting one's area

Customer Focus

* Focuses on customer needs and preferences in delivering work product

* Delivers impactful, timely solutions that are meaningful to the customer

* Follows up with customers to ensure problems are solved

* Shares information and explains procedures in a way that is easy for others to understand

* Adapts personal style and approach to quickly establish rapport; maintains professional demeanor in all customer situations

Collaboration

* Demonstrates "we versus me" thinking

* Willingly provides assistance and support to others

* Works cooperatively with people from diverse backgrounds

* Addresses and resolves conflict directly and constructively

* Builds a relationship network within and across departments

Drives Results

* Plans appropriately for daily work and projects

* Delivers consistently strong performance that co-workers can rely upon

* Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken

* Recognizes when to escalate a problem to the next level and when to handle it individually

* Negotiates/re-negotiates priorities and competing demands for one's time Maintains a proper pace

Effective Communication

* Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)

* Listens actively and carefully to others' opinions and ideas

* Shares viewpoints openly and directly with others

* Shares timely information with relevant parties

Develops Self and Others

* Seeks opportunities to acquire new knowledge and skills

* Shares own experience and expertise with others

* Accepts feedback openly, without becoming defensive

* Learns from experiences, including successes, setbacks, and/or resistance

Education & Specialized Knowledge

* High School Diploma or equivalent preferred

* Valid Driver's License

* Ability to drive vehicles with standard or automatic transmission

* Basic computer skills

* 1 to 3 years auto auction and/or vehicle registration experience preferred

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