Intake Associate, PD

Visiting Nurse Service of New York Manhattan, NY

Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit community-based health system. VNSNY provides a comprehensive array of home- and community-based programs, including health plans, tailored to the needs of high-risk, vulnerable New Yorkers, improving their quality of life. Each day,more than 18,000 VNSNY employees — including nurses, rehabilitation therapists, social workers, dieticians, other allied professionals, and paraprofessionals — deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources tomore than35,000 patients, helping them to live the best lives possible.


Responds to inbound phone calls and determines customer needs while providing accurate and responsive intake. Provides general VNSNY information to the referrer, patient and community, ensuring excellent customer service. Processes and transcribes patient information for referral entry and responds to electronic platforms, faxed or phone referrals. Follows VNSNY admission criteria and processes referrals accordingly. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician office, or other home care site to the care of VNSNY.

This is a mobile role and requires travel to at least 2 regions. Must be able to work 3-4 days per week, and 2 weekend days per month at a minimum. Must also be able toattenda 5week orientation (Monday-Friday, 9-5pm).

Education: High School Diploma or equivalency required. Associates Degree in Health Care, Business or related field preferred.

Experience: Minimum one year of customer service experience required, preferably in the healthcare industry (i.e. hospital, long term care, home care setting, or medical office).

* Ability to quickly learn and understand medical terminology required.

* Experience entering data, navigating and retrieving information through a mainframe or similar computer system required.

* Ability to adapt to change and work in a team based environment required.

* Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required.

* Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required.

* Strong follow up skills required, as well as the ability to manage multiple priorities.

* Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing helpful but not required.

* Spanish preferred.