Team Manager - Fulfillment Center
 Manchester, NH

PillPack Pharmacy is committed to building the future of pharmacy and to deliver on being the earth's most customer-centric Pharmacy. To get there, we need exceptionally talented, bright, and driven people. If you are passionate about the future of healthcare this is your chance to make history by joining the PillPack Fulfillment Network.

We are seeking a Team Lead for our Pharmacy Fulfillment Centers (FCs). The Team Lead has responsibility for specified inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. You and your team of pharmacy associates are responsible for getting PillPack customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead operational improvements and change with quality and speed.

Shifts available:

Wednesday-Saturday from 8:00am-6:30pm

Sunday-Wednesday, 6:30pm-5:00am


  • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
  • Coach and develop team of 15-20 pharmacy technicians
  • Partner with other Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals
  • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
  • Support all quality programs to ensure we are delivering the highest quality for our customers and adhering to all Pharmacy regulations
  • Proactively identify and lead process improvement initiatives and Lean tools
  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously
  • Ability to think strategically and execute methodically
  • Ability to work in a fast-paced environment where continuous innovation is desired
  • Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions
  • Willingness to roll up their sleeves and do whatever is necessary; general manager / owner mentality
  • Ability to clearly communicate data insights to others


  • Pharmacy Technician license in state of NH or ability to obtain one within 30 days
  • Completed Bachelor's Degree from an accredited university or 2+ years of demonstrated leadership experience
  • Authorized to work in the U.S. without sponsorship
  • Direct management experience for employees and their performance
  • Experience with performance metrics and process improvement (how, when, who)
  • Candidates must be flexible to work weekends and/or overnight shifts
  • Proficiency in English (verbal & written)


  • Degree in Engineering, Operations, Supply Chain or related field is a plus
  • 3+ years management experience in a manufacturing, production or distribution environment
  • Management of a minimum of 15 employees (including payroll, performance management, work-flow assignment)
  • Interest in long-term career development through assignments in multiple FCs across the nation
  • Pharmacy or healthcare operations experience in a regulated industry
  • Preference for understanding of Board of Pharmacy Regulations, FDA, or GMP regulations
  • Familiarity with WMS systems
  • Strong oral and written communication skills
  • Ability to speak to performance metrics (how, when, who)
  • Strong commitment to employee development, as well as an exceptional level of dedication & motivation
  • Prior experience or use of Lean/Six Sigma

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation