(Senior) Product Manager, Applications Services

O3b Networks Manassas, VA
Where others see barriers, we see opportunities.

Do you enjoy helping customers experience breakthroughs in their business? Do you stay attuned to your customers' needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can't be done alone.

It's a great time to be part of SES.

SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, fixed data, mobility and government We are a team of people from around the world working together to make a significant difference in the world.

As a part of the SES Networks team, you will play an integral part in delivering on our vision to bring differentiated networks and services to our customers, and grow our business with exciting customers, and become the world's leading provider of global, satellite-enabled, data communications services. SES Networks—the only network provider with a multi-band, multi-orbit infrastructure—delivers end to end managed networking solutions through the company's robust global services capability, providing maximum value to customers across industries and geographies.

SES Networks:

* Helps close the digital divide by connecting people in the most remote and difficult to connect places around the world.

* Makes it possible for people to stay connected while flying 10km high on a commercial airplane.

* Provides extensive satellite coverage across all the world's seas and oceans via dedicated mobility beams.

* Works together with our partners to develop new standards and technology, use intelligent analytics to optimise capacity utilisation and user experience.

Manager, Product Line Management, Applications Services

USA - Manassas VA / USA - Washington DC

ROLE DESCRIPTION SUMMARY

You, also known as a Product Owner, are accountable for providing input to and delivering SES Networks' product management strategy, market requirements and capabilities for the Applications Services portfolio.The primary deliverable is taking features through the Product Lifecycle Process and delivering into service the Roadmap of Applications solutions that will encompass current MEO and GEO space segment capabilities including future HTS GEO-MEO requirements, associated ground network infrastructure, gateway and teleport services, connectivity between teleports and gateways, customer terminals and any associated services or offering to be made at SES Network teleports or gateways. These services will evolve to support future MEO and GEO services, such as GEO HTS satellites, and MEO mPOWER satellites. The role will work closely with SES Networks' sales, Market Segment leaders and customers to identify market needs and then to collaborate with SES PLM colleagues to ensure end to end communications data solutions are prioritized and defined to meet the customer's business needs. In conjunction to Applications services, this role will work closely with Network and Connect Services Portfolio team in defining and delivering solutions that are derived from SES Network Core infrastructure. The incumbent will also help drive these service requirements through the Product Lifecycle Process, while collaborating with SES Networks' Technology teams to ensure the solution releases meet the minimal viable product service requirements while maintaining estimated cost and delivery timeframes.

He/She may be required to work with SES Legal team to help structure appropriate legal contracts and support SES' Applications Service customers in their sales activities.

The incumbent is a networks software applications specialist with knowledge and experience of the software applications market and the ability to research and interpret market trends and efficiently solicit SES Networks Customer requirements. The role will also be expected to develop, lead and execute the SES Networks applications strategy. The base PLM role through the PLC process includes the interpretation of Market requirements into Product architecture requirements, Vendors selection, Go-to-Market strategies, pricing and to act as a subject matter expert to guide marketing in the positioning of the marketing message and collateral development. The role necessitates a close working relationship with the SES Networks Engineering function, the remainder of Product Line Management and Marketing. Travel will be involved both internally within the company to either the UK, Netherlands or the USA and to customer sites globally.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

* Delivering key features through the Product Lifecycle Process, in a timely manner aligned to SES's strategy and customer needs

* Provide extensive technical support to Sales and all Segment Market Managers

* Shared responsibility with the SES Networks PLM team, to deliver end to end and customer managed solutions to the market that encompass network solutions, satellite capacity and performance, RF terminals and value-added services

* Assist Segment Market leads in defining clear market requirement and product definition documents to facilitate downstream engineering, operations, marketing and sales teams to execute on an end to end full solution with cross-functional launch readiness

* Responsible for delivery of Product Strategy, GTM approaches, Pricing, Service Level Agreements and fundamental Value Propositions – underpinned by business cases for product kick-off

* Work with and lead where necessary the Integrated Product Teams to meet the customer's Minimal Viable Product and on-going business needs

* Execute the Product Lifecycle process as defined and practiced in SES Networks

* Responsible for the Return on Investment (RoI) for individual Applications portfolio products

* Support of Sales, SE, Customer Enablement Practice and other front-end business functions to discuss, review and recommend network and solution architectures with customers, from detailed engineering teams up to EVP, Technology level

* Assessment of future technology evolution; Optimized internet access (Acceleration, Caching, etc.), Managed/Virtualized Enterprise IT functions (Inc. NFV) including the supporting IT/WAN/Software Applications beyond and around the SES solution

* Other duties as assigned by the Management, in support of the Business

* Strengthen existing Application product features and introduce new product technical capabilities to support new business models

* Enhance technical design and introduce consistent and transparent product design approach

* Provide network and IP skill support and define customer reporting features (SLA/utilization/volume/vertical specific data) and implementation processes

* Organize presentations, demonstrations and site visits to inform client prospects of existing and future Applications products

* Provide technical support for all internal/external product related collateral, marketing and communication

* Prepare and lead technical product training activities related to existing and future Applications products

* Work with appropriate technical teams to ensure network readiness (antenna allocation, partner teleports, platforms, fiber, IP)

* Work with Technology on teleport partnerships and network requirements to support current GEO and future HTS GEO-MEO requirements and architectures

* Provide comprehensive reports to PLM management on product and solution status

* Manage network resources utilization and capabilities, and provide the impact on CAPEX and OPEX for all existing data and new Applications products

* Interface with customers to support their sales activities in full coordination with regional sales teams

* Provide input for fleet development requirements to assist with the definition of a fleet/teleport/platform strategy for SES Networks

COMPETENCIES

* Innovative, passionate and entrepreneurial

* Able to think commercially, strategically and creatively

* Ability to lead cross functional product teams

* Outstanding written, verbal communication and presentation skills

* Able to work under pressure and meet tight deadlines

* Strong analytical, problem solving and negotiation skills

* Familiarity with Agile development processes and operations

* Fluency in English. Fluency in French, German, Spanish and other languages is considered as additional asset

QUALIFICATION & EXPERIENCE

* A Master's Degree in Business Administration, Management, Engineering, or a related field is desired.

* 8+ years of relevant work experience in the Fixed Data and Telecom industry (consumer broadband, enterprise broadband, mobile broadband, IP trunking), coupled with deep understanding of Telcos/Mobile Operators requirements and challenges

* Proven ability to work with Data customers to identify their requirements and buy-in process, to design new SES' products offerings accordingly

* Customer facing, ability to engage a range of functions from detailed engineering staff, to product managers and CxO/Network VPs

* Ability to articulate customer technology and business needs into clear market/product requirements and to build a business case around the revenue vs cost

* Understanding and ability to drive a product through a development Gate process, both Waterfall and Agile

* Knowledgeable on complete product/solutions life-cycle implementation (from initial innovative concepts to financial plans/SAP billing

* Experience writing on a CxO level; Large industry forums and sales work

* Strong understanding of HTS technology

We offer you

* A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.

* An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.

* Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.

* A competitive compensation package linked to your performance, and further supplemented with attractive benefits.

SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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