Sample Processing and Materials Coordinator I

Charles River Malvern, PA
Sample Processing and Materials Coordinator I

Req ID #: 37517


Malvern, PA, US, 19355

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

Basic Summary:

Coordinate sample receipt and distribution for internal and external clients. Organize requests and help plan activities for various Sample Processing activities, such as sample distribution, material shipments, and release of critical components and other lab materials.

Essential Duties and Responsibilities:

* Build customer relationships by identifying customer needs, coordinating services, monitoring customer trends, and managing expectations.

* Manage or triage internal and external customer requests, inquiries and complaints, and facilitate solutions.

* Monitor, make recommendations, and develop solutions for any roadblocks that would inhibit a milestone date being met (i.e., changes of work scope, material shipment delays).

* Coordinate with clients, operations and laboratory staff to facilitate timely provision of supplies and consumables necessary for execution of client projects.

* Perform verification of sample receipt (identification on sample submissions must match accompanying paperwork; this paperwork must correspond with receipt/tracking information within information systems).

* Ensure sample receipt and processing documentation is available for others (e.g. PDF and/or provide upon request).

* Track and ensure remediation of any discrepancies with sample processing efforts.

* Interaction with client account managers, laboratory staff to ensure samples are available for testing.

* Perform inventory activities as requested/required.

* Enter and access information within electronic sample management systems.

* Provide program and/or specific project updates weekly to clients and upper management.

* Facilitate conference calls and associated actions and deliverables.

* Ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures [SOPs, safety procedures and biosafety protocols].

* Perform all other related duties as assigned.


* Education: Bachelor's degree (B.A./B.S.) or equivalent in biotechnology or biological sciences, laboratory management, or related discipline desired.

* Experience: 1-2 years related experience in client services or project management in a laboratory or research environment. Experience in a CRO/CMO is preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

* Certification/Licensure: None.

* Other: Ability to multi-task, excellent written and verbal communication skills, organizational skills, and attention to detail. Possess analytical thinking and problem solving skills. Ability to prioritize and re-evaluate priorities as situations change. Working knowledge of computer software (MS Office, MS Project, Excel and database experience preferred).

* Must occasionally bend, sit, stoop, kneel, or crouch, reach with hands and arms, push/pull and lift/carry objects of at least 50lbs.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016

For more information, please visit

Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Philadelphia

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