Training Analyst @ I-Extend Physician Office, CC \ : 3567

Adventist Health System Maitland, FL
Job Description

GENERAL SUMMARY: The Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for certain Florida Hospital Medical Group practices as well as helping to assess their outcomes. The Analyst will collaborate with medical group leadership to identify, assess, prioritize, and address training and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the Florida Hospital Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Support the training efforts related to athenahealth, Cerner, and/or other software applications, and continuing education training across the medical group. Work in cooperation with the various team members to deliver highly effective training to all levels of end users. Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users. Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff. This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops. Deliver effective functionality and work flow training to end users. Coordinate training programs and ensure proper training materials are available prior to and during training. Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency. Regularly assess the training needs of end users through on-site visits, job and process analyses, surveys, adoption metric audits, and quality improvement metric audits. Identify skills or knowledge gaps that need to be addressed and collaboratively devise and deploy the most appropriate training and education strategies to resolve these gaps. Identify and effectively communicate any potential barriers, risks or delays as it pertains to training and the overall learning plan/strategy including challenges related to logistics, change management, user skill sets, available tools, etc. Collaboratively monitor and evaluate the training and education programs~ effectiveness and success periodically to recommend and participate in the development and implem entation of ongoing improvements. Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs. Maintain and enhance a keen understanding of adult learning, training and education trends, developments and best practices through education, reading, workshop attendance, etc. Facilitate communications to end users with updates and changes in functionality and work flow. Implement process audits to evaluate system adoption and work flow

Position Location:

Job: Administrative / Business Support

Organization: Florida Hospital Medical Group

Primary Location: US-FL-Maitland

Schedule: Full-time

Shift: Day

Job Level: Staff / Associate

Education Level: Associate's Degree

Travel: Yes, 25 % of the Time

Job Posting: Jun 13, 2018, 9:35:38 AM