Sales Support TL / Supervisor

ADP
 Maitland, FL

Req Number: 235027

Overview:

ADP is hiring a Sales Support Team Lead/Supervisor-- Global Sales Center of Excellence (CoE). In this position you will be responsible for supervising and enabling a team of Sales Analysts -- CoE to ensure successful movements/updates of CRM Accounts, Sales Quota Carrier Territories, and Sales Reporting functions within the Global ES Sales organization at ADP. In conjunction with Global Sales Operations and ADP's Business Process Innovation, the Sales Support Team Lead/Supervisor -- Global Sales CoE will be responsible for establishing a best-in-class focused practice on SFDC account management, territory management and standardized reporting for Sales Business Units (BU). Partners and consults with Sales Insights & Automation (part of Global Sales Operations) and develops/coaches the team of Sales Analysts -- CoE in maintaining service level agreements, providing quick turnarounds on day-to-day business critical responsibilities as well as maintaining constant line of communication and update to the Sales BUs.

Main responsibilities:

  • Manage case workflow to CoE Analysts and ensure Just In Time territory assignment and SLAs
  • Identify points of escalation and formulate quick and effective resolutions
  • Establish a framework to proactively maintain, manage, communicate, and update Sales Accounts in Salesforce.com CRM and Territory Management Tools
  • Facilitate and support the improvement of existing processes in SFDC Accounts
  • Coach/Mentor CoE Analysts to strive for excellence in deliverables as well as build a “Win as One“ team approach
  • Improve ways to cleanse and streamline SFDC data to reduce duplicates and erroneous information

Qualifications:

  • 3-7 years of work experience in Sales/Marketing Operations, Data Entry, or Quality Control environment; and 1+ years in supervising and managing team on similar functions
  • BS/BA Degree; or equivalent preferred
  • Prior experience within SFDC and other CRM platforms
  • Competency and experience using Microsoft Office Suite (Excel, Access, and PPT)
  • Excellent verbal and written communication skills, as well as ease of interacting with cross-functional teams
  • Problem solving, coaching/mentoring, focus towards successful and efficient resolutions
  • Ability to strive in a fast-paced evolving sales environment

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's Degree or its equivalent in education and experience
  • Problem Solving Supervisory
  • Customer Service

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