Electronic Banking Supervisor

Axiom Banking Maitland, FL
At Axiom Bank, you will be part of a diverse team in an environment that promotes collaboration, accountability, respect, and high ethical standards. We encourage you to aim for the sky and leverage your expertise and passion to excel. Youll also have opportunities to help improve the communities we have been serving since 1963. Axiom Bank is a growing, dynamic organization this is an exciting time to get on board!

Position Summary

The Electronic Banking Supervisor is responsible for overseeing the day-to-day tasks within the Electronic Banking area. Assists the Deposit Operations Manager and Senior Operations Officer in assuring all Bank policies and procedures, as well as all applicable state and federal banking regulations. Other duties may be assigned.

Key Responsibilities and Accountabilities

The Electronic Banking Supervisors Key Accountabilities include, but are not limited to the following:

* Supervise daily operations of processes and tasks related to Wire Transfers, ACH/EFT functions and maintenance, and other Electronic Banking processes.

* Works closely with vendors, management and regulatory authorities regarding Wire transfers, ATM/EFT, ACH, and Electronic Banking.

* Responsible for developing and updating procedures for operational processes related to Electronic Banking.

* Regularly monitor and review reports related to EFT disputes, wire transfers, and other electronic banking processes.

* Makes recommendations regarding operational process improvement

* Train or coordinate training efforts for department employees on new processes and systems.

* Verify internal DDA and general ledger accounts are reconciled properly and in a timely manner.

* Provide operational support to banking centers.

* Assist with various back office duties and provide support and coverage when needed.

* Audit and review questionable transactions and accounts to mitigate operational losses

* Conduct deposit account research and tracking for error resolution process.

* Expand and maintain knowledge of all bank products and services.

* Complete assigned special projects and training as requested.

* Maintains knowledge of all applicable federal and state laws and regulations, along with banks policies and procedures.

* Maintains appropriate records to assure effective business continuity in his/her assigned role.

* Keep department head informed via regular status meetings or reports on all activities, projects and accountabilities of the team.

* Serves as a backup during absence of one or more team members during planned or unplanned periods to ensure adherence to established service standards.

* Establishes goals and sets priorities for department activities, ensuring maximum efficiency and effectiveness

Supervision of Personnel

* Yes, Electronic Banking Specialists.

Working Conditions

* Must be able to work independently. The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland location; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.


* None

Qualifications Summary


* High School Diploma or GED equivalent. Associates degree or equivalent work experience preferred.


* Minimum of 5 years work-related experience in Bank Operations with emphasis on Electronic Banking, ACH/EFT, Debit Card Maintenance, and Wire or Funds Transfer System administration, including at least 2 years supervising individual contributors.

Knowledge and Skills

* Working knowledge of branch functions, bank products, and banking operations and accounting principles.

* Ability to work well with affiliate bank departments and branch personnel.

* Knowledge of bank systems/applications, processes, and documentation.

* Must be accurate and thorough with strong customer service skills.

* Must be able to communicate effectively with both customers and other internal employees.

* Must be able to meet deadlines and resolve problems in a timely manner.

* Must possess good judgment, and critical thinking skills.

* Must be willing to learn and cross-train employees in other job functions.

* Knowledge of computer software and applications including but not limited to Microsoft Outlook, Word, Excel.

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(Reasonable accommodations may be made to enable individuals with disabilities to perform these tasks. If you need an accommodation, please contact us at hr

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