Senior Service Representative - Payoff Loan Processing

Responsibilities of the Senior Service Representative include:

* Process paid documents in accordance with financial institutions/customer's guidelines.

* Release collateral by preparing state-specific documentation for vehicle liens, UCC's, real estate and possessory collateral. Process releases in all 50 states.

* Forward collateral releases and paid notices to appropriate parties.

* Work with online release recording system.

* Respond in a professional and timely manner to phone calls from customers, title companies, vehicle dealerships, other financial institutions, etc., regarding paid loans and collateral releases.

* Perform research to satisfy customer or third party requests and follow up on incomplete releases.

* Research inquiries from Insurance Companies regarding Total Loss Claims. Prepare Letters of Guaranty.

* Review authorization to close Home Equity Lines of Credit.

* Follow up on return mail items from county recording offices.

* Other duties as assigned.


* High school diploma or GED required

* Associates degree or undergrad degree preferred


* Strong typing skills required

* Good PC proficiency including Microsoft Office (Word, Excel)

* Strong team player with a willingness to help others

* Good analytical and problem-solving skills

* Good investigation skills

* Good prioritization skills

* Good organizational skills

* Good written and oral communication skills

* Strong customer service skills and relationship management skills

* Ability to multi-task in a fast-paced environment

We're here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

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