Network Specialist - Advanced Technical Support (Data)

TDS Telecom Madison, WI
Overview

This Data Support Network Specialist position within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of the TDS Network as well as anticipating and preventing faults within the network.

Responsibilities

In this role you will:

* Provide Level 2 and Level 3 support of the Data Network and Data Network products.

* This specifically includes:

* TDM trunking

* SIP Trunking

* Customer level and network level translations

* SS7, AIN, SIP, MGCP, T.38, H.248, GR303, TR08, PRI, BRI, Media Gateways, Session Border Controllers, Transport and Access systems,

* All associated provisioning and translations

Qualifications

Network Specialist

* Associate degree (or higher) AND 2 + years work experience in Voice/Data/Video networking OR 4 + years experience in Voice/Data/Video networking.

* 2+ years work experience in VOIP

* 2+ years in working in a level 1 + Voice/Data/Video/VOIP support team with direct customer contact

Network Specialist I Required Qualifications:

* Associate degree or higher AND 4 + years work experience in Voice/Data/Video networking OR 6 + years experience in Voice/Data/Video networking.

Network Specialist II Required Qualifications:

* Bachelor's degree or higher AND 4 + years experience in Voice/Data/Video networking OR 8 + years experience in Voice/Data/Video networking

Other Qualifications

* Strong Network Translations experience

* Strong in VoIP Architectures and Protocols

* Strong IP routing (Cisco)

* VOIP knowledge

* Transport/Access Knowledge

* Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, T1, DS3, PRI, BRI, WiFi, WiMAX, PON, OCX.

* Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM

* Voice Switching technologies including Legacy TDM and Softswitch

* echnologies

* TCP/IP technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP, etc.), subnetting, multicast, tunneling, bridging, MPLS, IP quality of service, traffic engineering, VoIP and IPTV.

* Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications.

* Customer premises equipment including (but not limited to) Routers, PBX, Handsets, set-top boxes, home wiring concepts