IT FIELD SERVICE TECHNICIAN

Barrister Global Services Network
 Madison, WI

Company Description

Barrister provides multi-vendor hardware computer services, delivering superior resolution to client/server hardware challenges. The Company has been providing services for over 25 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts. Barrister provides hardware computer services for in-warranty and out-of-warranty equipment, taking care of customers computer systems so they can focus on their core business. The Company also services computer and home network systems. Barrister maintains warranty authorizations and preferred partner relationships with over 30 manufacturers and provides non-warranty services for the products of over 200 manufacturers. Barrister offers each individual customer a single point of contact for equipment across vendors, different equipment types and geographic locations. We manage over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, every province in Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone.

We invite you to join our network of outstanding computer and printer service technicians. Our company provides hardware repairs on site nation-wide and in Canada to many of the top business entities and clients. We are seeking the best of the best to join our team to deliver on-site service in your local area.

Barrister is a WBENC and NWBOC Certified Woman Owned Business.

Job Description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organisation

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Qualifications

Proven field service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification

Additional Information

Our Company will contact you via telephone, email or through our web system called BAM. You will be advised the date and time service is needed, the type of equipment and the location of the repair.

You may accept or decline the work depending upon your availability or comfort level with the equipment needing repair.

You may sign up to work on whatever equipment types you are proficient: desktops, laptops, printers, servers, etc.

Our rate is $45 flat for most service calls. The flat rate is negotiable based on scope of work and distances travelled. The service events where you will perform work will be on site at commercial locations such as offices and retail, with some residential customers as well.

The work is primarily basic installation and hardware repairs for common major brand equipment.

We provide the parts to the location and they are on-site prior to your arrival. Technicians are required to return the broken or unused parts using a pre-paid shipping label included. No out of pocket expense to you.

Work volume depends upon the location of the tech, mileage he/she is willing to travel and work volume he/she is willing to accept and perform. We have a large volume of work available nation-wide.

We have website portal for technicians called TECHWA. You will find it very easy to use and it provides a tab where technician can view available work, where work orders may be accepted or declined, where the customer signed Receipt For Service may be imported upon service completion in order to begin the payment process. It is basically a self service portal for technicians who receive login information in the welcome email sent out after a technician registers as a service technician.

Thanks and have a great day!

Support