Digital Operations Specialist
V-Soft Consulting
 Madison, WI

Digital Operations Specialist

Primary Location – Madison, Wisconsin

V-Soft Consulting is currently hiring for a Digital Operations Specialist for our premier client in Madison, Wisconsin. This is a 9- 12-month contract position in the insurance industry.

Education and Experience »

  • Experience handling multiple tasks and prioritizing with minimal guidance and instruction.
  • Strong problem-solving skills and ability to adapt well in a fast-paced environment
  • Experience in digital customer service.


Knowledge, Skills and Abilities »

  • Core critical thinking skills including observation, interpretation, analysis, inference, and explanation
  • Excellent organizational and time management skills, with a demonstrated ability to meet deadlines
  • Strong communication and analytical skills required, including the ability to effectively interpret and articulate customer problems and solutions.
  • Demonstrated ability to exercise independent judgment in analyzing business challenges and making key business recommendations.
  • Proficient in Microsoft Office including Word, PowerPoint, Excel, Outlook.


WHAT YOU’LL DO:

Job Responsibilities »

  • Troubleshoot customer issues and respond to callers in a timely manner - Navigate multiple systems to investigate
  • Follow up with callers on a set schedule
  • Work with development team to identify/investigate defects
  • Maintain a list of current defects affecting customers
  • Communicate known issues to other teams
  • Coordinate planned outage messaging to users
  • Look for opportunities to improve processes.


Interested? Qualified candidates should apply or send their resume to aevola@vsoftconsulting.com

V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia.

V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America, and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others.

Like what you hear? Apply with V-Soft today! For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.