Corporate Services Coordinator

Zumiez
 Lynnwood, WA

Req Number: 11823

1

Corporate Services Coordinator

8010-Facilities/Corporate

Position Title: Corporate Services Coordinator

Department: Facilities

Reports To: Office Manager

POSITION PURPOSE

The Corporate Services position represents the first point of contact for customers, vendors and employees while projecting a professional Zumiez image. The position maintains excellent customer service to all persons and groups both inside and outside the organization.

PRINCIPAL ACCOUNTABILITIES

  • Reception desk customer service, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs
  • Maintains supplies for all areas, to include miscellaneous supplies needs, toner and printer supplies, paper, etc.
  • Assists the Merchandise and Planning teams with tasks including but not limited to preparing and sending store to store transfers
  • Assists the store employees with item look ups, receipt look ups, customer issues and emergency needs
  • Troubleshoots customer service issues, prepares documentation, if needed, to email to district managers, escalates to HR as needed, and takes action as appropriate to resolve issues
  • Miscellaneous Home Office assistance on an as-needed basis
  • Assist with facility related tasks as needed
  • Assist Office Manager with various tasks including but not limited to; helping with the execution of board meetings and various tasks requested by the executive team
  • Maintains Front Desk training documents as well as Temp Training Binder. Facilitates the training of incoming temps as well as front desk new hires
  • Maintains the Home Office Directory
  • Facilitates gathering information needed to order all business cards as well as orders all business cards
  • Maintains conference room schedules
  • Set up conference call lines
  • Maintains the Front Lobby and Conference Rooms
  • Ability to use an understanding of the Zumiez culture to effectively coordinate office-wide communications, including but not limited to; traffic reports, local events, parking lot issues etc.
  • Maintains postage machine: loads postage, contacts service provider when services are needed
  • Activates gift cards for donations, marketing events and DC events
  • Maintains and records donations budget and requests
  • Maintains and sends out congratulatory gifts for babies and weddings
  • Assists with booking travel for employees, interview candidates and guests
  • Maintains weekly sell thru reports for top vendors
  • Maintain the culture at HO as we grow the business
  • Performs other duties as assigned

MINIMUM QUALIFICATIONS

  • An appreciation of the culture of Zumiez and an ability to integrate well
  • 2 years' reception/administrative/customer service experience
  • Experience using Microsoft Office Suite such as Excel, Word, Outlook
  • Experience with booking corporate/business travel
  • Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment
  • Excellent customer service, oral and written communication skills
  • Ability to interact effectively with different personality styles; must possess confidence in communication style and project a professional and mature image compatible with Zumiez culture
  • Ability to maintain confidence and composure during challenging situations
  • Ability to maintain flexibility with scheduling needs

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to sit at a work station in an office environment for extended periods of time and work on a PC without limitations
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information
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