Corporate Services Coordinator

Req Number: 11823

1

Corporate Services Coordinator

8010-Facilities/Corporate

Position Title: Corporate Services Coordinator

Department: Facilities

Reports To: Office Manager

POSITION PURPOSE

The Corporate Services position represents the first point of contact for customers, vendors and employees while projecting a professional Zumiez image. The position maintains excellent customer service to all persons and groups both inside and outside the organization.

PRINCIPAL ACCOUNTABILITIES

• Reception desk customer service, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs
• Maintains supplies for all areas, to include miscellaneous supplies needs, toner and printer supplies, paper, etc.
• Assists the Merchandise and Planning teams with tasks including but not limited to preparing and sending store to store transfers
• Assists the store employees with item look ups, receipt look ups, customer issues and emergency needs
• Troubleshoots customer service issues, prepares documentation, if needed, to email to district managers, escalates to HR as needed, and takes action as appropriate to resolve issues
• Miscellaneous Home Office assistance on an as-needed basis
• Assist with facility related tasks as needed
• Assist Office Manager with various tasks including but not limited to; helping with the execution of board meetings and various tasks requested by the executive team
• Maintains Front Desk training documents as well as Temp Training Binder. Facilitates the training of incoming temps as well as front desk new hires
• Maintains the Home Office Directory
• Facilitates gathering information needed to order all business cards as well as orders all business cards
• Maintains conference room schedules
• Set up conference call lines
• Maintains the Front Lobby and Conference Rooms
• Ability to use an understanding of the Zumiez culture to effectively coordinate office-wide communications, including but not limited to; traffic reports, local events, parking lot issues etc.
• Maintains postage machine: loads postage, contacts service provider when services are needed
• Activates gift cards for donations, marketing events and DC events
• Maintains and records donations budget and requests
• Maintains and sends out congratulatory gifts for babies and weddings
• Assists with booking travel for employees, interview candidates and guests
• Maintains weekly sell thru reports for top vendors
• Maintain the culture at HO as we grow the business
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• An appreciation of the culture of Zumiez and an ability to integrate well
• 2 years' reception/administrative/customer service experience
• Experience using Microsoft Office Suite such as Excel, Word, Outlook
• Experience with booking corporate/business travel
• Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment
• Excellent customer service, oral and written communication skills
• Ability to interact effectively with different personality styles; must possess confidence in communication style and project a professional and mature image compatible with Zumiez culture
• Ability to maintain confidence and composure during challenging situations
• Ability to maintain flexibility with scheduling needs

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to sit at a work station in an office environment for extended periods of time and work on a PC without limitations
• Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information