Associate Business Process Improvement Specialist

Genworth Financial Lynchburg, VA

Associate Business Process Improvement Specialist


Lynchburg, VA


Improving processes and business functions are very important to our external as well as internal customers, which is why we are looking for people that are energetic, curious, think outside the box and have strong problem-solving skills. Our team coordinates and leads projects across all lines of business that align with our customer service organization in addition to Genworth's priorities and goals. By coordinating and leading these projects, we are supporting the business to deliver on their promises to our customers.


* Work with other project teams to gather business requirements for enhancements and system developments in support of projects

* Analyze business requirements and recommend solutions for project

* Serve as a contact for cross-functional projects led by other departments

* Support User Acceptance Testing strategies and execution plans

* Monitor team progress in accordance with project goals and schedules

* Effective communication with team members as well as coaching team members in related tasks

* Represent Process Improvement Solutions Delivery team as a liaison with other project units to share in best practices

* Prepare and review business and function documentation and test plans

* Work with department leaders on SOP updates due to enhancements


* College degree or equivalent work experience

* Ability to promote a positive work environment at all times

* Strong analytical and business problem solving skills

* Strong oral, written, interpersonal and presentation skills

* Passionate about achieving goals, process improvement and learning new processes and technology platforms

* Excellent planning and organizational skill

* Basic knowledge of PMO tools/principals and SDLC

* Past experience working on and/or leading cross functional projects

* Results oriented, ability to meet and exceed objectives and handle multiple deadlines and priorities

* Proficient in Excel, Word, Process Mapping, PowerPoint, and Access

* Flexibility to work on any initiative deemed strategically important


* 2+ years' experience in the insurance industry

* Demonstrated experience interacting with operational areas in gathering, documenting and developing business requirements for projects

* Six Sigma Training

* Green Belt Certified

* Completed Genworth's Advanced LEAN Training

* Basic understanding of Agile methodology


Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.

The mission of Genworth's US Life business is to develop solutions that meet the financial challenges of aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time.

We know we can't deliver on our mission unless we deliver for our employees. That's why we're committed to creating a work environment that fosters inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being. We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.