Skills Training Program Intern (IINE-Lowell) - Spring 2021
International Institute of New England
 Lowell, MA

Spring 2021 Skills Training Intern (IINE Lowell)

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system:

  • Spring Internship: January 2021 - May 2021

(Applications requested by November 13, 2020)

First consideration is given to applicants that can commit at least 12 hours a week over the course of one of the semesters outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

This internship has a flexible/hybrid format. Ideally, we are looking for someone in the Lowell area who is able to and comfortable coming into the office as needed. That being said, the internship will be mostly remote. Interns will connect with staff, other interns, and clients using phone calls, video calls, and email.

Skills Training Program Internship Overview:

IINE offers job-readiness training to youths and adults; including ESL class, work orientation for newly arrived refugees/asylees, training in soft skills, learner permit training for English Language Learners and assistance to English Language Learners to become trained Personal Care Attendants. IINE also offers an ESL-supported CNA for Success training program to help individuals launch a meaningful and sustainable career in healthcare. IINE's Skills Training intern will support the recruitment, assessment, and enrollment of participants. He or she will assist in the in-person or online classes, working with students one-on-one and/or in small groups. He or she will support data-entry in IINE's in-house database and provide logistical support for the program, as needed. He or she will help develop or update client resumes and cover letters for those who have completed a training program and may assist with interview practice or follow up on clients who are job placed.

Reports To: Education Manager

Location: Lowell, MA

Key Responsibilities:

  • Support the recruitment, assessment, and enrollment of skills training participants
  • Assist in developing classroom activities to support language learning
  • Assist in the in-person or online classes by working one-on-one and/or in small groups
  • Support data-entry and logistical program support
  • Assist in the preparation of classroom materials and activities
  • Assist clients one-on-one and in small groups with Red Cross test preparation
  • Assist clients in developing resumes and cover letters and in applying for jobs
  • Support clients with job interview practice
  • Conduct information sessions and intakes
  • Provide general administrative assistance


  • Interest in international, refugee, asylee, and/or immigrant issues
  • Ability to work respectfully in a multicultural environment
  • Patience speaking with non-native English speakers/non-English speakers
  • A background in healthcare is not required although it will be an asset
  • Excellent oral and written communication skills
  • Highly organized with great attention to detail
  • Ability to handle multiple tasks and to switch gears quickly
  • Professionalism, discretion, and maturity in dealing with confidential information
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to work flexible schedule with some afternoons/evenings due to class schedule

Learning Objectives:

  • Recognize and create strong resumes and cover letters
  • Hone editing and formatting skills
  • Successfully build relationships and refer candidates to potential employers, particularly in the hospitality and service industries
  • Successfully navigate the application, interview, and orientation processes typical of recruitment systems used by US employers
  • Identify and access community resources and services, particularly those responsive to the needs of refugees and immigrants.
  • Understand the immigrant integration work and the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees.
  • Respectfully express and engage ideas and values in a multicultural, multilingual environment.