Customer Service Representative

Teleperformance Louisville, KY
Job Description Subsidiary:

Teleperformance USA

Location

Louisville, KY

Department

Call Center Representative

Position Title

Customer Service Representative

Report To

Supervisor

Job Summary

About the Position

Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution offerings from the wide array of products.

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

Duties/Responsibilities

Primary Duties, Responsibilities and Requirements

* Ability to listen effectively

* Responsible for all member inquiries

* Ability to empathize with the member

* Ability to analyze member issues

* Knowledge of banking regulations and guidelines associated with banking products

* Responds to servicing inquiries

* Acts on referral triggers and provides additional product offerings based on member needs.

* Provide excellent customer service

* Critical thinking, proactive attitude, strong communication skills displaying empathy and caring

* Must be extremely detail-oriented

* Be extremely articulate and professional

* Experienced with standard business applications including MS Office

* Strong team-building and leadership skills focused on production-oriented goals

* Participates in additional training courses when needed

* Performs other related duties and assignments as required

Qualifications:

Qualifications

* 2 years of stable customer service experience in a high volume environment

* Previous sales experience preferred (six months or more)

* Type 25 wpm

* Bachelor's degree preferred

* Military Service Preferred

* Ability to use desktop computer system and hardware, e.g. mouse, keyboard

* Logical problem solving skills

* Oral and written communication skills

* Availability to work various shifts

* Ability to use Windows operating systems and navigate between various windows

* Demonstrate a high sense of urgency

* Must have a keen sense of attention to detail, taking the initiative.

* Must be able to pass a Federal Background Check and Drug testing

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

To apply, email your resume to Angelica.Francis@teleperformance.com.

Stop by our Recruiting office located at 9721 Ormsby Station Road Louisville, KY 40223