Interpreter-Translator (Spanish), Language Services, KentuckyOne Health

Catholic Health Initiatives Louisville, KY
Days, PRN

This position will provide services as an interpreter,as needed, under the direction of the coordinator/Supervisor and/or manager. On a limited/fill-in basis, will assist withscheduling/dispatching in order to effectively provide qualified languageservices to patients who are limited-English proficient (LEP), Deaf/Hard ofHearing (HOH), and those with sensory needs. Will also support staff/patients inproblem-solving any complex or unique communication needs, including roundingon inpatients regarding language services, and proactively identifyopportunities for improving services to our LEP patient and family population. Assists with other projects as assigned.

Essential Functions

Provide face-to-face/video-remote interpretationto patients, families, staff, physicians, including, but not limited, to givingdirections and instructions for medical care, explaining hospital policies andprocedures, informing and obtaining medical consents, and provide otherinterpretation as needed to ensure a positive patient and family clinicalexperience. Communicate effectively with persons from various educational andsocio-cultural backgrounds. Translatewritten documents, as needed and appropriate.

2. Serve as a cultural broker to educate andprovide clarification to hospital staff, physicians, clinicians, andpatients/families

3. Round on LEP/Deaf/HOH inpatients as needed,to confirm patient language needs and identify any safety issues.

4. Investigate and problem-solve communicationissues for LEP/Deaf/HOH individuals, with assistance and under the direction ofcoordinator/supervisor/r and/or manager.

5. Follow and adhere to the NCIHC and IMIACode of Ethics for Interpreters in Health Care.

6. Educate staff, physicians, and clinicianson the use and documentation of language services, when needed, in order toensure compliance. Services may include the proper use of face-to-face (staffand contract) interpreters, over-the-phone interpretation, and/or video-remoteinterpretation, as well as other auxiliary aids.

7. Ensure that patient or family understandsthe information presented, seeking help of staff to further clarify whenneeded. Act as an advocate for patientsand ensure that they are comfortable with what is happening in their medicaltreatment and that anxiety is reduced.

8. Maintain confidentiality of allpatient/private information, as well as develop positive working relationshipswith patients/families, staff and physicians, including manager and fellowinterpreters.

9. Maintain a professional presence withpatients and families. Do not speak foror about patients and families but facilitate communication between them andtheir care team.

10. Stay current on the latest developments,advancements, and trends in the field of language assistance/interpretation andincorporates appropriate ideas into a clinical setting. Identify appropriate training for self whenappropriate and within budget constraints.

11. Maintain knowledge of applicable laws,rules, regulations, policies, etc. that impact language assistance and ensurecompliance in all areas.

12. Travel, as needed, to other locationswithin KentuckyOne Health. Provideon-call support, as scheduled.

13. Must acquire continuing education creditsof at least 4 hours per year, OR the amount required for national certificationrenewal, if applicable.

14. Perform other duties as assigned.

AssociateDegree or equivalence or some college required

BachelorDegree preferred.

Successful completion of system approvedinterpretation training program ("Bridging the Gap" program or equivalent) AND proven language proficiency (usingsystem approved rating)– for spoken languages within 6 months of hired

OR

National Medical/Healthcare InterpreterCertification (CMI or CHI) – for spokenlanguages, highly preferred

AmericanTranslators Association (ATA) certification highly preferred

Minimumof 1 year prior experience in medical interpretation/language servicesrequired. Must be able to clearlycommunicate instructions, questions, and answers in both English and targetlanguage based on the patient, family member, or consumer's preferred language.Knowledge of medical terminology required.