Team Lead - Carts - Full-time LAX Los Angeles International Airport

Smarte Carte, Inc. Los Angeles, CA

Team Lead - Carts - Full-time

LAX - Los Angeles International Airport

$16-18 (based on experience) + Benefit eligible


Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.



  • Provide superior customer service.
  • Maintain communication and cooperation with other employees and facility management.
  • Greet inbound international travelers and encourage the use of a luggage cart to maximize their travelling experience.
  • Perform with minimal supervision and assist in the development of associates assigned in their zone.
  • Maintain the appropriate amount of carts in the assigned area by efficiently balancing carts.
  • Notify shift supervisors when the supply of carts drops below acceptable levels. 
  • Move carts both manually and mechanically through the use of both ropes and mechanized equipment.  Carts should constantly be optimized to allow for ease of distribution to passengers.
  • Advise shift supervisor of disabled or unacceptable carts and move to designated area
  • Practice and demonstrate safe work habits, providing an example to other employees
  • Additional duties as assigned



  • Mechanized equipment training manual and field certification
  • Badging clearance and identification, roping procedures, incident reporting



  • High school diploma or equivalent.
  • Excellent customer service and the ability to effectively communicate in English.
  • Bilingual preferred, but not required
  • Valid California driver’s license.
  • Ability to operate mechanized equipment to move carts throughout the airport.
  • 6 months successful customer service with some supervisory experience strongly preferred.



  • Lift 70 lbs. to waist height.
  • Walk and stand for duration of shift.

All job offers are contingent on successful background check and badging requirements