Systems Engineer - Los Angeles, CA
Planned Parenthood Los Angeles
 Los Angeles, CA
Planned Parenthood Los Angeles is seeking an experienced Systems Engineer with excellent customer service skills to work in our Downtown Los Angeles Headquarters.  Responsible for the oversight and implementation of technologies and platforms supporting the Agency data and voice infrastructure. Build and tend to the underlying infrastructure and systems that run all of PPLA’s applications. Under supervision of the Director of IT, is responsible for the enterprise build of data center, server and storage systems for current and future environments.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

  • College degree or relevant certification and equivalent experiences required
  • Minimum of 10 years of IT experience and 5 years of systems and network
  • Advanced experience in TCP/IP networking, switching, routing, VoIP, and firewalls
  • In-depth experience in server and storage hardware, VM hosts, interconnectivity of LAN/WAN/SAN systems and server platforms, including configuration and troubleshooting
  • Experience with Citrix, VPNs, and DR platforms, Veeam, Backup Exec
  • Understanding of the information security implications of technology solutions and undertake proactive measures to ensure compliance with the Information Security policies and processes
  • Technical certifications preferred
  • Heathcare experience preferred

About the position:

  • Manage Ticketing, Help Desk, and scheduling and prioritizing of clinic visits. Escalate issues as needed
  • Manage network monitoring, log management for network, servers, WAPs, and firewalls for connectivity and security. Proactively monitor computing platforms for performance issues, and respond within strict time frames and escalate incidents according to incident handling guidelines
  • Perform Help Desk coverage and perform weekend support on a rotational basis and work after hours to handle upgrades or emergency remediation on technical issues
  • Work with the Director of IT to coordinate and plan infrastructure initiatives
  • Serve as a point-of-contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation and troubleshooting
  • In collaboration with other IT staff to implement infrastructure solutions and establish operational best practices for Agency systems including storage, servers, networking, and telecommunications
  • Actively oversee, manage, and support LAN/WAN standards as well as interfaces to applications from workstations to servers
  • Architect, oversee, and document the design, operation and troubleshooting of technology platforms and procedures
  • Architect, oversee, and manage Cisco UC VoIP, including the Call Center, Finesse, CallRex, VMware, and all components of the system
  • Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact
  • Troubleshoot and remediate issues impacting the operation of the Agency’s voice and data infrastructure
  • Set up and maintenance of Windows Servers, Active Directory, DC, DNS, Exchange, Virtualization, Storage, and network switches, WAPs, firewalls, and VoIP
  • Conduct routine hardware/software audits of servers to ensure compliance with standard policies, configurations, and up-to-date patching
  • Perform software installation and upgrades, including regularly patching
  • Create and maintain accurate documentation for operating system hardware/software and user IDs, access codes, passwords
  • Develop and promote Standard Operating Procedures. Execute Change Management process for network and systems
  • Maintains and monitors compliance with software/hardware licensing
  • Determine when systems are insufficient and assist the Director, IT when new systems or upgrades are needed
  • Assist with planning and implementing systems and network integrations, as needed
  • Assist in the developing Policies, Processes, and Procedures for the infrastructure team
  • Demonstrate and practice defined testing for all changes in the production environment
  • Provide guidance, documentation, and appropriate training to PPLA technical and other employees on support of implemented technologies
  • Create the required design and support documentation for projects, systems builds, processes and changes

Generous salary and benefits package includes:

  • Medical, dental, and vision coverage options for you and eligible dependents
  • Free basic life/AD&D policy with additional voluntary coverage options
  • Short Term Disability, Critical Illness and Accident policies
  • 403(b) Retirement plan with up to 3% employer match
  • Medical and Dependent Flexible Spending Account plans
  • Public Transportation and Commuter Pre-Tax Reimbursements
  • Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.  We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles County Ordinance No. 184852.