Supervisor, Care Management
L.A. Care Health Plan
 Los Angeles, CA

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Supervisor of Care Management (CM) is responsible for monitoring the CM clinical staff daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assist in triaging identified issues/problems and forming resolution within the scope of work. Escalates appropriate issues to CM Manager.

This position is responsible in assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The position supports the CM Manager. The position also assists CM Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of CM staff. This position is also responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals, which are focused on continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.

Duties

Supervises the day to day activities of Case management staff, including but not limited to: Staffing, assignment distributions and time off requests; Monitoring of staff's performance including productivity and compliance with regulatory requirements; Handling all questions/issues raised by staff and knowledge to know when to escalate to the manager. Recommends process improvement measures to achieve department's performance measures outcomes and goals. Plans and directs CM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members and Interdisciplinary Care Team.

Functions as supervisor in assigned line of business and responsible for identifying the training needs including but not limited to assisting in the development of programs, training materials, orientation checklist, and competence checklist necessary to meet educational needs. Responsible raining new staff and cross-training in specified line of business. Developing tools and workflows to assist in training and development of staff. Completes evaluation of staff and provides recommendation in the hiring and termination process of staff. Monitor staff's performance, identifies and communicates areas that needs performance management to ensure employee compliance with regulatory requirements, policies and procedures.

Develop and maintain positive working relationships with all business partners to ensure optimum member care and provider satisfaction. Serves as a leader and role model as well as technical and informational resource for staff and peers. Foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards.

Maintain all assigned reporting responsibilities. Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements. Assures the accuracy of CM reports and department proficiency in maintaining regulatory standards and time frames. Provides reports to manager to identify trends and improve work flow process.

Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI).

Perform other duties as assigned.

Education Required

Master's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Associate's Degree in Nursing

Bachelor's Degree in Nursing

Experience

Required:

Minimum of 3 years of recent care management experience in a hospital or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments with at least 3-4 years supervisory/management experience.

Skills

Required:

Knowledge of state, federal and regulatory requirements in Care Management.

Strong verbal and written communication skills.

Computer literacy with proficiency with Microsoft Word, Excel, etc. and core departmental system.

Excellent organizational, time management and interpersonal skills.

Must be detailed oriented and an enthusiastic team player.

Ability to work independently and with internal and external customers.

Ability to solve complex issues and identify and implement creative solutions.

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Licensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License

Licenses/Certifications Preferred

Registered Nurse (RN) - Active, current and unrestricted California License

Certified Case Manager (CCM)

Required Training

Additional Information

Please note that a Licensed Clinical Social Worker is only required when Master's Degree in Social Work. Licensed Clinical Social Worker not required with Associate's or Bachelor's Degree in Nursing.

  • A. Care offers a wide range of benefits including
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Nearest Major Market: Los Angeles

Job Segment: Medical, Clinic, Nursing, Registered Nurse, Hospice, Healthcare