Senior Credit Card Operations Specialist
City National Bank (CNB)
 Los Angeles, CA
Req Number: MAPS-12173


Processes Finance related responsibilities: Lockbox, Payments, Fee/Payment reversals and research, credit balance. Processes Admin related responsibilities: Boarding Consumer/Commercial applications, credit card maintenance, Fastrack related requests, Colleague Commercial Card portfolio. Access credit card software to perform following the functions, data entry, document verification and client service. Fast paced and deadline driven environment. Requires attention to detail, high degree of accuracy, with the sense of urgency in daily processing while maintaining excellent client service. Learns and keeps current on VISA rules and regulations. Responsible for maintaining operational integrity of credit cards through adherence to Bank and department policies and procedures.

Marketing and Product Strategies Division
As a member of the Marketing & Product Strategies group, you will have an exceptional opportunity to help grow the your career while driving change across many facets of the business. The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.


  • Handles payment processing from lockbox, ASAP to wires, etc.
  • Board consumer/commercial card applications.
  • Admin/Client Service/Finance credit card maintenance.
  • General client service such as answering phones and responding to emails.
  • Data and/or document verification.
  • Preparation of monthly tracking reports.
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements.
  • Completes all required training.



  • H.S. Diploma
  • Minimum 3 years of banking/financial services experience
  • Minimum 2 years of credit card operations experience
  • Minimum 2 years of document/auditing experience

Skills and Knowledge

  • Position generally requires a minimum of 2 years credit card servicing experience in a volume-driven environment.
  • Working knowledge of applicable regulations, consumer laws and banking industry practices required.
  • Must have working knowledge of third party processing systems (e.g., total systems and M&I).
  • Excellent verbal and written communication skills to interact effectively with all levels of Bank personnel and clients.
  • Working knowledge of the Microsoft application.
  • Position requires incumbent to be detail and process oriented, work comfortably with numbers, follow specific written and/or verbal wire instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.
  • Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines.
  • Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and/or approval decision.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

Mktg & Product Strategies

Enterprise Cards-Ops-64401N

M-F 8am - 5pm


555 South Flower Street, Los Angeles, California 90071